Majoituspaikan vastaus: Dear Yipailaile,Thank you for your wonderful review! We are thrilled to hear that you enjoyed our excellent location, spacious room, and convenient pool. It's fantastic to know that our restaurant and the attentive service from our staff made such a positive impact on your stay. We're also glad that our parking facilities gave you peace of mind.We truly appreciate your kind words and look forward to welcoming you back in the future!Warm regards,The El Embajador Hotel Team
Vieraskäyttäjä
Executive Junior -sviitti, 1 King Size -vuode
Majoittunut 1. 2025
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.3.2025
酒店大堂太冷了 其他都很好
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback with us. We're glad to hear that everything else met your expectations. We sincerely apologize for the temperature in the lobby, and we’ll make sure to address this issue to ensure a more comfortable environment for all our guests.We appreciate your understanding and hope to welcome you back soon!
The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.
Käännä
Majoituspaikan vastaus: Thank you for your feedback. We're pleased to hear that you find the hotel beautiful and that you've returned for multiple visits. However, we deeply regret the issues you encountered with our reception staff and management. Your comments about customer service and booking difficulties are concerning, and we will address these matters with our team to improve our service. We sincerely apologize for any inconvenience caused and appreciate your patience. Your experience is important to us, and we hope to have the opportunity to better serve you in the future.