Aston Pontianak Hotel and Convention Center arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback regarding the cleanliness of our hotel. We sincerely apologize if the room hygiene did not meet your expectations, particularly in the corners. Your comment has been shared with our housekeeping team, and we will take immediate action to ensure all areas are thoroughly cleaned and maintained to the highest standard.We appreciate your input and hope to welcome you back in the future for a more comfortable and pleasant stay.Sincerely,Anto W. Soemartono(General Manager)

Majoituspaikan vastaus: Dear Ziyoufeixiang,Thank you for your feedback and for staying with us. We’re pleased to hear you enjoyed the spacious room and comfortable bed. We apologize for the noise disturbance from our bar/KTV area and any inconvenience caused by the lack of central air conditioning. Your comments are valuable to us, and we’ll work on improving sound insulation to enhance our guests’ experience. We hope to welcome you back soon for an even better stay!Sincerely,Anto W. Soemartono(General Manager)

Majoituspaikan vastaus: Dear Surya,Thank you for your feedback. We apologize for the persistent aircon issue and the condition of the towels. We are addressing these concerns with our maintenance and housekeeping teams.We also regret the absence of digital TV, but we provide smart TV for Junior Suite and Aston Suite Room. Your input is valuable, and we are reviewing our amenities to enhance your experience.We hope to welcome you back for a better stay.Sincerely,Anto W. Soemartono (General Manager)