Lemmikkiystävälliset hotellit kohteessa Chengdu

"My recent stay left a lasting impression thanks to Executive Housekeeper Amanda. Her poised professionalism is matched by genuine warmth: from the moment I arrived she anticipated every need, quietly upgrading A/C temperature preference after a casual mention and ensuring every request was met before it was even voiced. The suite itself was immaculate—linens pristine, every surface spotless, and the air subtly refreshed throughout the day. The room-attendants were equally courteous, restocking amenities with silent precision and timing their service to avoid the slightest intrusion. Amanda and her team have elevated hospitality to an art form, wrapping seamless efficiency in the comfort of home. I look forward to returning."

"My sister and I loved our stay at this hotel. It is perfectly located in a beautiful historic neighborhood, just a few meters away from the Line 2 metro station, making it very convenient for exploring the city. The hotel's setting is beautiful, creating a peaceful atmosphere. The hotel's restaurant is excellent. It was a true lifesaver on evenings when we were too tired to look out for dinner. The rooms were clean and comfortable. Just perfect to rest after long days sightseeing. And finally, the staff were super welcoming and always ready to help with anything we needed. A special thanks to Frank, Belle and Michael for their great service. We highly recommend this hotel."

"We had a fantastic stay! Check-in was quick and seamless, thanks to Mina at the front desk, who was warm, friendly and very helpful. The welcome gifts and complimentary afternoon tea were a lovely touch. The hotel’s location is excellent. It is within walking distance of many attractions, with plenty of eateries nearby, and just steps from the Mixue flagship store. The room was spotless, spacious and very comfortable, especially the bed and pillows. We also appreciated the reading area and 24-hour self-service laundry, which made the stay even more convenient. Overall, a very satisfying experience. Highly recommended!"

"I wanted to share a heartfelt thank you to the wonderful team at Hyatt Centric The Ring Chengdu. This was the final stop on our China trip, and our experience here truly stood out - it was, without a doubt, the best customer service we received throughout our journey. While not all staff were fluent in English, those who communicated with us - both in person and via WeChat - were exceptionally thoughtful, attentive, and professional. From the moment we arrived, Cheng Cheng welcomed us so warmly. He kindly assisted with our luggage up to the lobby and our room, and his enthusiasm in welcoming us to Chengdu immediately made us feel at home. After helping us check in, he briefly stepped away but returned shortly after to offer us a room change he had proactively arranged, having noticed an unpleasant food odour in the original room. This level of care and attention to detail meant so much to us. Throughout our stay, he continued to check in on us with a super friendly smile whenever we crossed paths, always ensuring we were comfortable and enjoying our time. Thank you, Cheng Cheng! We would also like to thank James, who went above and beyond to help us with collecting our parcels - our first time ordering online in China. When our packages were diverted to a collection point, he personally accompanied us there and took the time to explain how the system works. This level of service is truly rare and it seemed so consistent with the whole team at this establishment. When one of our parcels was mistakenly picked up and opened by someone else, James and Echo, the duty manager, stepped in and liaised with the collection point to track it down and successfully retrieve it. Echo wanted to hand this item to us personally so that we could check the contents were in good condition. We were incredibly impressed and grateful. Echo also helped resolve a couple of delivery hiccups by assisting us in contacting courier customer service, ensuring everything was eventually delivered smoothly. Thank you, James and Echo! Last but certainly not least, our deepest thanks to Aggie. She was an absolute angel throughout our stay - so kind, approachable, and genuinely helpful. We are incredibly grateful for everything she did for us. She would help us with any issues promptly and nothing seemed like a hassle despite all the help we needed. When a couple of our deliveries couldn’t arrive before our departure, Aggie went out of her way to help arrange for the remaining parcels to be sent to us. Her care and dedication were truly exceptional and Hyatt Centric The Ring is so fortunate to have her as part of theteam! Thank you very much for everything, Aggie! The team’s thoughtfulness was evident in so many small ways as well - bringing parcels up to our room and even leaving a pair of scissors for us to use. These touches did not go unnoticed and made our stay all the more special. The breakfast was also excellent. If I were to offer any constructive feedback, it would be for housekeeping to pay a little more attention to detail in the bathrooms. That said, given the outstanding service we experienced, this was a very minor point, and I have no doubt it would have been promptly addressed had we raised it during our stay. Additionally, we found the laundry detergent used for the bath towels a little harsh and caused dryness for both my husband and me, though this was easily resolved with disposable cotton towels. Ultimately, it was the people at this hotel who made our stay so memorable. Their warmth, care, and professionalism far outweighed any minor issues. I would highly recommend this hotel and will certainly be recommending it to family and friends visiting Chengdu."

"At first, I was looking for a hotel that could accommodate four people with two bathrooms — something surprisingly hard to find. Somerset Riverview Chengdu turned out to be the perfect choice for what we needed. The room layout, convenient location, and reasonable price made it an excellent value. All the staff members were very kind, polite, and professional. Their service was excellent throughout our stay. The room was spacious and fully equipped with everything we needed. Although the furniture looked a little old, everything was well maintained and worked perfectly. Before coming, I read several reviews saying the breakfast wasn’t great — but honestly, it was much better than expected! There was a wide variety of dishes that changed every day, and everything tasted delicious. There were always staff downstairs ready to assist and even help operate the elevator. The elevator area always smelled fresh and pleasant. The hotel is close to convenience stores and coffee shops, and if you plan to travel elsewhere, you can easily leave your luggage at the front desk — there’s always someone on duty 24 hours a day. Overall, I was very impressed with my stay here. Somerset Riverview Chengdu truly lives up to Ascott’s standards — comfortable, well-managed, and highly recommended!"

"I had a great stay at this hotel in Chengdu. The room was large, very comfortable, and extremely clean. The staff were incredibly kind and helpful, which made the experience even better. The location is perfect — close to everything and very convenient for getting around the city. On top of that, the hotel offers excellent value for money. I would definitely recommend it and would happily stay here again!"

"Impeccable interior, comfortable bed, smooth check in, 7 mins walk to the mrt! Shout out to Carson from the concierge, he was really meticulous in helping me to collect some orders, walked me to the basement parcel collection area and explained the step by step in detail in getting the parcel out. Very mindful of upcoming delivery and remember what I asked for! Thank you for being on top of things. World class service!"