Pysäköintimahdollisuuden tarjoavat hotellit kohteessa Taipei

This hotel was great! Would stay here again.  Location is great. Just take exit 3 or 4 from the Shandao Temple station (useful line btw). A famous breakfast option within a couple of minutes walk and there’s a supermarket there too.  Service was prompt and courteous. We forgot to cancel the do not disturb sign one day and asked for towels when we got back. They promptly came up with the full set, including the floor towels and wanted to do the replacement and set up for us too.  Room was clean and amenities sufficient (body soap, shampoo conditioner, body lotion). No disposables but we were told beforehand and were prepared. Not a problem at all.  We didn’t take breakfast at the hotel, which would have been provided by Starbucks which they’ve partnered at the ground floor. Hotel guests enjoy a 10 percent discount at the Starbucks too.  The hotel gym is small but sufficient, three treadmills and one elliptical. There was no one else there at 7am.

Excellent as always. However they stopped providing disposables which might affect some travelers. Do note that you cannot clock hilton points when booking on trip.

The atmosphere is very good. Nearby a 24-hour book store which can go to watch and buy books anytime. The view looks like a picture of signature Taipei with Taipei 101 and Taipei Dome from the balcony. The only thing is the location in between 2 BL line stations.

Best hotel in Taipei. The hotel is wonderful and the attention to details is outstanding. Furthermore the staff is delicate and very kind and attentive. I definitely recommend this hotel and will come back.

I had a fantastic stay at Hotel Gracery Taipei during my recent trip. The location is truly unbeatable—being right next to the Taipei Main Station area made it so easy to get around the city, and the access to the Airport MRT made my arrival and departure completely stress-free. The room was clean, modern, and well-designed, offering a comfortable retreat after a long day of exploring. I especially appreciated how quiet and well-maintained the hotel is, despite being in such a bustling part of the city. The staff were professional and helpful, and the proximity to plenty of shopping, food options, and transport links is a huge plus. Whether you are in Taipei for business or leisure, this hotel is a solid, reliable, and convenient choice. I would definitely stay here again.

Stayed at the Regent for our 20 year anniversary. The room was very clean, perfect temperature, and they offered a welcome snack. There weren't any personalised welcomes unfortunately but the room was great. They no longer offer disposable bathroom amenities like toothbrush, toothpaste, cotton, combs, hair brush etc, you need to bring your own. We had the pleasure of enjoying Tai Pan Lounge. They are open 24/7 for tea and coffee but offer snacks during breakfast, lunch, and dinner for a specific period. We also enjoyed the spa. They don't have communal wet facilities, only in the room, so your time there is limited depending on the treatment you booked. They do have a health and fitness club in B3 though where you can enjoy such facilities at your leisure. We had our anniversary dinner at Robins Grill and it was perfect. Service was amazing, food was exquisite, and the vibe was so pleasant. Definitely coming back to Robins Grill, it was our second time there! Overall, our stay was beautiful and we didn't want to leave.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

The room is quiet and clean with thong, shamboo and body wash still being offered to guest in the room.I had a high and good view from my room.There are 2 train stations nearby the hotel, local train (station behind the hotel) and banana line train about 7 minutesof walk. Also, a local market- Huaxi street tourist night market, We loved so much a local breakfast that served simple boiled meat and noodle soup by an hard-working lady, and a dessert of sticky rice ball covered with lots of blended sesames and some nuts( unsure) in evening. Lots of food that you will not worry being hungry. Self-laudry is about 10 mins walk.

- Location: Very convenient. Right in front of Taipei main station. Accessible to convenient stores, fruit stalls, walkable distance to Ximending. A bit difficult to find at first as Google map leads the way to use the back side of the elevator. The hotel is on the 5th floor of the brick colour building. Enter through the entrance next to the family mart then use the elevator on the most end. - Room: No window in my room but that's fine, as we stay in the hotel only at night. If you plan to spend lots of your time in the room, then this place is not for you. The room is not sound proof. So you can hear people walking in the lobby or talking/laughing from the room next door. - Guest type: I noticed that most of the guests are asian. - Hygiene: if you are a germaphobic, then you might feel gross with their carpet. But overall, the toilet, shower, and sink are clean. Bed sheets are also ok. I think what downgrades the room the most is the old carpet. We put a make up room sign everyday before we left and our room got cleaned, towels being replaced everyday. - Service: staffs know what they are doing.