Grand Mercure Kuala Lumpur Bukit Bintang

Everything is good, but parking space needs to improve, the parking floors seems not well organized.

Newly renovated hotel. Some inconveniences as the main lobby was closed but still fine. Gym was not open yet when I was there so rather disappointed. Breakfast variety is good but the food are not fantastic. Nevertheless hotel staff service are excellent, make us feel comfortable.

I’m disappointed in this trip, the services and hotel is not up to 4 stars standard. The bed sheets and towels have stained, this is unacceptable. Poor sound insulation.

**Disappointing Stay – Poor Cleanliness and Maintenance** The room and hallway had a very unpleasant odor that was hard to ignore. The smell was persistent and made the stay uncomfortable. Additionally, the housekeeping service was inadequate—the room was not cleaned properly, and basic necessities were not replenished unless requested daily. While the hotel’s location is convenient, the overall experience does not reflect a 4-star standard. Given the lack of cleanliness and poor service, the stay was not worth the price paid.

Stay 1 night for a business trip. Great location ! Walking distance to Jalan Alor where you can find lots of food & massage here. Downside, there is no lift from the car park to the lobby. As a 4 star hotel standard, amenities should be improved better. 1st, room doesn't have towels have ask from house keeping send to the room, 2nd, the pillow case not cleaned, 3rd the kettle is rusting

I had a wonderful stay at Swiss Garden Bukit Bintang. The hotel is very comfortable and clean, with a cozy and well-maintained room. The toilet was spotless, and the overall ambiance made the stay truly enjoyable. One of the best things about this hotel is its location — it's very close to shops, restaurants, and popular attractions. It's definitely a hotspot for tourists, making it a convenient place to stay whether you're in Kuala Lumpur for shopping, sightseeing, or food hunting. The receptionist was extremely friendly and helpful throughout the stay, which made the experience even better. Breakfast was great with a good variety of food to choose from. Overall, I highly recommend this hotel for anyone visiting Kuala Lumpur. You won’t be disappointed!