Mandarin Oriental, Kuala Lumpur

We had the most wonderful stay at **Mandarin Oriental, Kuala Lumpur**, and I cannot thank the team enough for making our trip so special. 🌸✨ From the moment we arrived, everything felt warm, personalised, and cosy—just the kind of hospitality that makes you feel at home. The staff’s attention to detail was simply outstanding. One particular gesture touched us deeply: when they made up our room, they didn’t just tidy up—they noticed our phone charger, gently coiled it, and even secured it with a neat velcro tape holder embossed with the hotel’s name. Such a thoughtful and unexpected touch! 🪄🔌 It’s small things like this that leave a lasting impression and show the pride the hotel takes in caring for its guests. Every interaction with the staff was warm and genuine, the ambience was luxurious yet homely, and the service consistently exceeded our expectations. 💖 This is truly the hallmark of Mandarin Oriental’s world-class hospitality. We left with not only fond memories but also a strong desire to return. Thank you, Mandarin Oriental KL, for giving us such a memorable and heartwarming experience—we are beyond grateful! 🌟🙏

一次不怎樣的體驗，設施太陳舊，進屋會有一點點黴味，預訂前告知不要靠近電梯旁的房間，結果就給我們安排電梯旁的房間，當天到酒店太晚了就算了，第二天一早就被吵醒我們也跟酒店反應了，最後也就不了了知了，第三天晚上凌晨12點空調壞了，3分鐘響一次，打了10多分鐘電話才有人接，過了20多分鐘維修師傅才過來，搞到1點多才維修好，維修過程中師傅有把封口調了一下，結果對着床頭吹，夜裡3點頭被吹的疼醒了，起來又拉凳子過去把封口調來對着窗口吹，本來第二天還要早起坐5個小時車去檳城，結果搞得一晚上沒怎麼睡，本來就神經衰弱加偏頭疼，一早起來頭就一直脹脹的疼，早上經理來跟我們道了個歉，第一晚上到在酒店點了兩碗超級難吃的麪，給免單當補償，我們着急趕路也就難得跟他們説什麼了，之前在北京住的文化東方相比，吉隆坡文化東方簡直沒法比，2000多一晚真不怎麼值，從攜程預訂的，攜程知道後，很真誠的馬上就去跟酒店合適，也真誠的給我們道歉還主動給我們些彌補，攜程還是很靠譜的能站在客户的角度去感受，還是會一如既往的支持攜程。

Convenient and accessible to major shopping centers. KLCC park is just right behind the hotel👍

A Truly Memorable Stay with Stunning Views & Outstanding Service Our stay at the Mandarin Oriental Hotel Kuala Lumpur was absolutely fantastic. From the moment we arrived, the hospitality was impeccable. Every staff member we interacted with was warm, professional, and eager to help. The highlight of our experience was the stunning view of the iconic KLCC right from our room. Waking up and seeing the Petronas Twin Towers so close was breathtaking, especially at night when they lit up the skyline. The room itself was spacious, beautifully maintained, and felt luxurious in every way. A special mention must go to Mohammad at the reception counter. He went above and beyond to make our stay perfect, helping us with a late checkout and ensuring we were given a room with an amazing KLCC view. His attentiveness, friendliness, and professionalism truly stood out and made us feel valued as guests. Overall, MO exceeded our expectations in every way, world-class service, incredible views, and a prime location in the heart of Kuala Lumpur. We left with wonderful memories and would highly recommend this hotel to anyone visiting KL. We’ll definitely be returning!

迎賓禮品:巧克力非常好吃 就是有點甜。 訂的景觀房 房間內就能看見雙子塔 位置非常方便 樓下就是klcc。

ospitalità e professionalità eccellenti, sempre pronti a risolvere qualsiasi esigenza