Axon Residence Kuala Lumpur KLCC Pavillion BB

I wasnt able to use my booking at all, no email contact from the host. This is not a hotel, its individual unit being rented for stay. Your room key is dependent on the host giving you instruction to receive which in our case. We didnt receive any. SGD200+ wasted, I just went to ParkRoyal and booked 400+ I had the best stay there. Photos are misleading that its a hotel. Get refund.

Extremely rude and indifferent staff. Does not reply on time, does not respond to requests to deliver the amenities as stated on the site. Room if half the size claimed. No fridge or tea/coffee or sink. Wasted hours of my time, should be deplatformed. No body wash - as the site claims No Bathrobe - the site claims No slippers - as the site cliams No Conditioner - as the site claims No lounge Chair - as the site claims Towels like rubber Half the amenities claimed are not there Window does not close. Worst staff, on instructions from owner, I have encountered in the last 3 years of using this platform.

I recently stayed at Avon Residence, and while there were some positives, my experience started off on a frustrating note. Upon arrival, I was asked to pay a security deposit, which was not mentioned on the website. While I understand the administration’s concerns, they refused to hand over the keys unless I paid it. This policy could easily be implemented at check-out instead. When I finally got to the room, it had an unpleasant smell. Although the staff cleaned it while I waited, this was inconvenient, especially as I was tired and hungry after my flight. On a positive note, the location of the infinity pool was amazing, and the view was absolutely stunning. I took some great photos, which made up for some of the earlier inconveniences. However, better communication and preparation would have made the stay much more enjoyable.

Location was fantastic, just mins away from Lot10 and Sungei Wang shopping Mall. The room wasnt well cleaned, empty water bottle was left on the table. Room was relatively small, not quite as shown in photos. Check in was 3pm onwards instead of 2pm as oppose to what was stated on trip.com. Check-in was messy, some they ask to just scan the QR code and fill in the form. Some they ask to wait for someone to attend to you. The building was full of tourist, lobby was always packed and there is always a line to queue for use of the lift.

1. Room not clean. There are stains on pillow case & sheet 2. Water cannot flow off in bathroom 3. Long queue for the lift 4. Check in procedures not clear 5. Pillow for single bed is flat Will not recommend this hotel, oh well, it's not even a hotel. It's a service residence managed by bunch of unprofessional people

Clean and comfortable apartment. Stunning night view . Lots of food places are outside nearby. No issues. Will book again.