Hotellit aamiaisella kohteessa Almaty

"Останавливались с подругой на одну ночь, были проездом. Отель очень понравился, уютные номера, чисто, приятно. Дали второе одеяло и обогреватель, подсказали где поесть поблизости. Очень очень вкусные завтраки! Единственный минус - ледяные полы в ванной, а так очень понравилось"

"I got one of those rooms with Mountain View in February 2026 during winter. I liked the hotel. It was quiet and even when I went alone, the room was big enough for two people. The Balcony door was closed not sure why, but the window can be opened. The amenities, toothbrush, toothpaste, shaving kit, shampoo, soap, kettle, tea, coffee, sugar, water, cups, spoons, towels, flip-flops, security box, TV, heater, bathrobe. The breakfast was pretty decent, the rice sometimes was a bit hard. The hotel has a very good location and in front there is a University with a starbucks. Also near there are coffee shops and pubs, burger king and etc. At the top of the hotel there is a restaurant where you can see the whole city. I thinn I would stay here again."

"The hotel is new and nice but also has some problems. We had a room at the back of the hotel, the view is awful. Our window was opposite an orange generator that was noisy andd blew choking fumes into the room. The hotel is also not finished and we had workmen going up and down in a lift from 8am at the side of our bedroom window. What is also strange is the bedroom doors open outwards into the corridor, so you have to be careful not to hit anyone as you open the door. Breakfast tastes nice but most of the dishes of hot food options are always nearly empty and not replenished. What is there is actually cold. One morning nobody bothered to put out any sugar for the coffees and there were often no cups available. The spa is very nice but staff in there are not particularly friendly and there are no opening hours for it anywhere. The staff at the reception however were very polite and friendly as is the man who greets you at breakfast. As we left they came back to us suggesting that we had used the mini bar in the room which we had not but they then said it was ok. Its also surprising for a new hotel that the hot water in the shower constantly changes temperature, you set it just right and within 2 minutes it swings between cold and too hot. The showers in the spa did the same. Overall the hotel looks nice but has some real teething problems and the view behind the hotel is just not acceptable. I personally wouldn't stay there again."

"酒店看起來有點舊，房間裏的布草也是用了好久但好在乾淨。服務人員有幾個可以説英文，基本溝通沒啥問題。早餐不錯，種類豐富而且服務員更新的很快。都是麪包雞蛋類的俄羅斯類型早餐，想吃中餐的別想了。酒店周圍有很多不錯的餐廳，土耳其烤肉和格魯吉亞餐廳性價比都很高。國內普通三星標準吧，在阿拉木圖屬於性價比不錯的酒店"

"We have an enjoyable stay at Ozen Palace Hotel. Room is spacious and clean. Greatly appreciate the staff contacting us to confirm our estimated arrival time prior so that when we arrived, checking-in was fast. When we left for 2 days tour, they allowed us to leave our luggage in Luggage Room, was so convenient for us. Breakfast is included in the rate, the selection is more than enough. Location may not be short walking distance to tourist detination but it's easy enough to reach on taxi. One note, the shower flick mixer is opposite hot for cold and vice versa, other than that, all is great."