Hotellit aamiaisella kohteessa Serang Regency

"Sangat2 mengecewakan dgn sikap ibu Rina marketing yg tdk profesional dlm menyikapi laporan hingga menimbulkan hal yg tdk menyenangkan & membuat tdk nyaman pd kami . Kejadian berawal saat kami sewa alat karaoke 300 rb/hari dr pihak resort saat dipergunakan jam 22.00 wib dtg mas petugas hotel menyampaikan batas waktu ber karaoke agar dimatiin kami patuhi krn itu sdh aturan & agar tdk mengganggu penghuni lain, jam 23.00 wib dtg lg petugas hotel atas perintah ibu Rina akan mengambil alat karaoke dgn alasan waktu sewa habis. Hal ini yg membuat sy kesal, tdk ada perjanjian sewa alat batasnya sampai jam 22.00 wib & sy mempergunakan alat karaoke sdh sesuai batas waktu berkaraoke... Koq sy malah dituduh mengganggu penghuni lain padahal jelas2 lewat dr jam 22.00 win sy sdh tdk berkaraoke & kedua petugas hotel yg dtg ke vila mengetahui hal itu..... Mhn kpd Ibu Rina jika menerima laporan di cek dulu, telusuri & pastikan asal muasal kebisingan tdk langsung memvonis & mengambil kebijakan yg menimbulkan ketidaknyamanan konsumen yg merupakan bagian dr aset/sumber devisa buat hotel."

"Very nice hotel, service is very good, we shifted from hotelroom 22m2 to a suite 47m2 with big balcony. Minor remark if you ask to fixe the deposit box code you have to ask several times (normal in Indonesia). Very friendly staff, especially Reza & Rully from the restaurant. My wife is gluten free and they asked the kitchen staff to prepare a special gluten free meal ! Thank you Reza & Rully. The breakfast choice is great of course more Indonesian orientated but oké for us. Menu card is sufficient and typical Indonesian but also have hamburger & pizza on the list. The sate I found dry. Unfortunately Aston hotel has no Spa so no Pijit (Indonesian massage) mani- & pedicure facilities and we had to go to another hotel. We advise the hotel to have the pijit & mani- pedicure in-house . The area is not very interesting but staying at the hotel was very nice because of the beach and swimming pool. Overlooking everything it is fine for a stay for 3 or 4 days because limited interesting things to see and shopping facilities."

"I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities."

"Udah 2x kesini, seru bgt emang kalo ke anyer nginep disini. Next mau coba yg villa kayunya, hehe"

"位置一般，距離商場較遠，周邊就有中餐館，早餐還可以，適合中國人口味；房間大床很舒服，隔音也很好，可以安心睡覺"

"Overall a decent and very affordable business traveller hotel. Only drawback is there is no access to any food choices other than the hotel itself. Be prepared to eat frequently at the hotel, especially for foreigners."

"View best lah ngga ada lawan Tapi untuk breakfast 6/10 🙏 Aku belum pernah ketemu hotel dengan harga rate di atas 1 juta tapi breakfast nya dengan taste seperti itu Bahkan pemilihan bahan saja kurang teliti Pemilihan makanan yang sudah matang pun tidak di cek apakah ada yang layak di sajikan atau tidak layak Pelayanan oke banget, stafnya luar biasa ramah, view hotel nya 10/10 , fasilitas 9/10 Semoga kedepannya memperhatikan taste makanan supaya lebih baik lagi karena kalau di bandingkan Aston jauh sekali 🥺🙏 Mohon maaf lahir batin Terimakasih banyak"

"Udh bagus udh di renov AC baru kamar mandi udh bagus bgt .. air panas gak nyalah overall oke sarapan variatif enak enak"

"AC pas masuk ga dingin. Langsung diganti Outdoor AC yg baru. Nasi goreng Sahur nya enak. Dikasih extra Mie Goreng. Kamar paling istimewa langsung view Laut."