Hotellit aamiaisella kohteessa Sanya

"We stayed for one night, checked in early at 1.45pm. Room was beautiful, as seen in the pictures provided. Able to see both the mountain and the sea, view was beautiful. However, there’s construction going on currently, and it starts to get pretty noisy as early as 8am. Other than that, it’s good. As we were a family of four staying in this room, we noticed that the room supplies were only for two (we only had two towels, disposable toothbrushes etc given). Had to call for room service for them to provide the additional supplies. Pillow is quite soft as well, don’t forget to ask for more pillows (if needed) before bedtime. Beautiful room/hotel in general :) Would stay again after construction’s done. 管家Luy服务很不错，有问题帮助及解决特别快"

"Ystäväni ja minä varasimme kahden hengen huoneen, jossa oli kaksi vierekkäistä erillistä sänkyä, erinomaiseen hintaan. Saapuessamme meidät päivitettiin sviittiin, jossa oli erilliset huoneet ja erilliset kylpyhuoneet, mikä oli todella yllätys ja ihana. Vastaanottovirkailijamme Wuyan oli erittäin ystävällinen ja tarjosi erinomaista palvelua vastaten kaikkiin kysymyksiimme ja osoittaen kärsivällisyyttä, kun emme osanneet puhua paikallista kieltä. Meillä oli näköala uima-altaalle ja satamaan, jota ympäröivät vuoret ja trooppinen vehreys. Dadonghai-ranta on hyvin lyhyen kävelymatkan päässä. Meillä oli fantastinen matka, kiitos!"

"Holiday Inn Express @ Sanya is a value-for-money hotel accommodation for those who are prudent in managing vacation expenses. Although the building may not be posh-looking, the hotel rooms are basically clean and the customer service staff, including housekeepers, are friendly and helpful. The hotel even has a robot to run errands for hotel guests and I am impressed. Well done, Holiday Inn Express @ Sanya."

"We stayed at this resort recently and while the property itself is beautiful, our experience with service and communication was disappointing. From the very beginning, the front desk communication was poor. Even with a translator device, there was little warmth, courtesy, or effort to make us feel welcome. Given that we do not speak Chinese, language became a major barrier. We were not informed how best to contact the hotel for requests, and when we tried calling room service and reception several times, the calls were disconnected due to communication difficulties. Eventually, I had to go down to the front desk to express my frustration. At that point, one staff member, Xiao Jiang, kindly shared her WeChat and personally helped us with our requests. I sincerely thank her for her support and professionalism. At checkout, one room key was temporarily misplaced, and the front desk insisted we pay 50 yuan for the lost card. They made a big issue out of it, even though such matters are usually handled with courtesy. Thankfully, we found the card in time. This incident was not about the money, but about attitude and hospitality, which were lacking. That said, the hotel has a fantastic location, beautiful views, comfortable rooms, and an excellent breakfast. I would still recommend this resort to friends and family for the property itself. However, I strongly suggest the hotel improve its approach to language support and guest communication. Even small improvements in courtesy and communication can make a big difference for international guests. For this reason, I am giving three stars for service and communication, while the location, rooms, views, and facilities deserve five stars."

"I enjoyed my stay at Bao Hong Hotel. The location is excellent — close to Dadonghai Beach and also near the scenic Xiaodonghai area. The hotel itself is simple but comfortable, matching its price of around 230 CNY per night. Cleanliness is acceptable, though not perfect. Overall, it’s a decent and convenient place to stay for both families and solo travelers, as long as expectations are reasonable. Room I used was Business Queen, very large room with king/queen size bed for 2 large adults."

"very convenient location with the coconut dream corridor just across the road. many food options and night markets nearby, there is a huge mall further down the road as well. balcony was facing a few construction sites hence the view is not complete and might be dusty although we kept the sliding door shut the whole time. sun was shining through in the morning so the room can be pretty warm. basic amenities is provided and there is a washing machine too. overall very pleased with the stay and would not mind staying here again. 😄"

"Our stay at JW Marriott turned out to be a truly unforgettable and deeply touching experience. During our stay, it happened to be our baby’s second birthday. Sharry prepared a birthday surprise for us that went far beyond anything we expected. It was not just a simple room decoration, but a genuine celebration of a child’s growth, done with real care and heart. The room was beautifully decorated, but what moved me the most was this: almost all hotel staff personally wrote handwritten birthday wishes for our baby, folded each note into a heart, and placed them together in a glass bottle. Seeing that bottle filled with so many handwritten messages from different people was incredibly touching. It wasn’t just five-star service — it was warmth, sincerity, and human connection. What made this experience even more special was that Sharry learned we had stayed at JW Marriott Khao Lak, Thailand, in October last year, and that our wonderful experience there was the reason we chose the JW Marriott brand again. After hearing this, she went the extra mile and coordinated with the team in Thailand to record a birthday greeting video for our daughter. Receiving birthday wishes months later from familiar faces we had met before, from another country, was incredibly emotional and meaningful for us. It truly showed a level of care and connection that is very rare. The hotel also prepared a birthday cake for our baby, and the next day surprised us again with a lovely animal-themed cake. The care didn’t stop at one moment; it continued throughout our stay. In addition, our room was upgraded, and during the entire stay, Sharry checked in with us daily about our experience, always attentive but never intrusive. This kind of thoughtful, genuine service made us feel truly valued and well taken care of. Objective feedback: • The sound insulation of the room door is not very strong, and corridor noise can be noticeable • Breakfast is average, without many highlights • It would be great if the breakfast area could include clear allergen labeling, which would be very helpful for guests with food allergies • The hotel feels more business-oriented and mature in style, and the overall resort atmosphere is not particularly strong Overall, this is a hotel with solid facilities and exceptionally warm, thoughtful service. The sincere, unrequested, and carefully executed details made this stay truly special and memorable."