Hotellit aamiaisella kohteessa Saint-Josse-ten-Noode

"The hotel was good. The location is good. One thing you need to be careful about is that this hotel comes in an uphill location, so you need to be ready to walk. There is only one thing that made my stay awful. it was some stains on the bed. I arrived at 2 AM. I was tired and I decided to sleep but in the morning I woke up. And I found out that the bed was having weird spots, It looks like human ****."

"The interior design of the hotel features a mid-century style. Both the public areas and the guest rooms are very clean and well maintained—credit to the housekeeping team for their excellent work. However, the front desk service needs significant improvement. Upon arrival, there seemed to be an issue with the front desk computer system. The only staff member on duty was clearly aware that guests were waiting to check in, yet she did not even look up. Instead, she kept her head down and muttered to herself for a full five minutes without acknowledging anyone. At check-out today, I asked another front desk staff member for a receipt (or any document confirming that the room charges had been fully settled). Her attitude was extremely rude, and she bluntly told me that they had no right to provide such a document, not even by email. I would simply like to say to this front desk lady: please do not treat guests like they are ignorant. After I firmly explained that I needed proof of the deposit refund, she finally and reluctantly printed the document for me. The front desk staff at the Hilton Brussels clearly require better training. Unfortunately, this seems to be a common issue in Europe—even at high-end hotels, service staff are often poorly trained. 酒店內部裝潢是mid century風格，公共空間跟客房環境都相當整潔乾淨，給清潔團隊一個讚！但櫃檯人員就有待加強。抵達入住時櫃檯電腦似乎出問題，櫃檯唯一的一個服務人員知道旅客們在等入住，連看旅客都不看一眼，就低著頭自顧自一直碎碎念長達五分鐘。今天退房時請另外一位櫃檯的人員給我一張收據（我有註明或是其他證明房間款項結清的文件都可以），人員態度非常差的跟我說：我們沒有權利給你這份文件，連用電子郵件寄送也不行。只想跟櫃檯這位小姐說不要把客人當**好嗎？後來我又據理力爭說那我需要押金的取消證明，她才勉勉強強印出來給我。布魯塞爾希爾頓酒店的櫃檯人員訓練有待加強，但這好像是歐洲通病，歐洲就算是高檔酒店的服務人員都欠訓練。"

"The hotel itself is beautiful and well-kept, with a stylish interior. However, my overall stay was disappointing due to poor service. I stayed for three nights and was asked at check-in if I wanted my room cleaned during the stay. I said yes, and on the second day I reminded reception in the morning that I would like the room cleaned. When I returned at 4:30pm, nothing had been done — the room was still uncleaned and the sheets unchanged. When I raised this with reception, the staff were not helpful and instead of simply arranging for the cleaning, they asked unnecessary questions and did not resolve the issue. This really let down the experience. As for location, the hotel is not in the city center, so you do need to travel to reach most of the main attractions. That said, the train station is only about a 7-minute walk, which makes it manageable. In summary, while the hotel itself is beautiful, the lack of reliable service and less convenient location mean I would be hesitant to stay again."

"Here are some details that the hotel could manage better: 1. Water pressure not strong enough 2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower. 3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area. 4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all. 5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet. 6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool? Besides of the aforementioned, there are still something I like. + There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great. + Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area. +Quick lift - It will bring you directly to the floor you press for +The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day."

"The location is convenient, right next to a metro station, a mall, and a busy shopping street, definitely a plus. However, it’s about a 20-minute walk to the central tourist area, and going back and forth can get a bit tiring after a long day of sightseeing. The room size is average, not too small, but with two open suitcases it felt a bit tight. The bed was very soft and comfortable. The bathroom was clean and modern, though I personally dislike the half-glass shower door design that makes the floor wet (same issue here). The building and carpets felt a bit old and worn, but the room itself was clean. Breakfast wasn’t the best but good enough, and I especially liked the fresh orange juice machine. Staff experience was mixed, some were friendly and smiling, while others were quite cold. One disappointing part was when we asked about a late check-out; the answer was an immediate “no” without even checking availability, which felt unfriendly given the hotel didn’t seem busy."

"Hotel at a great location, mins to tram, metro stations. Train station is only 10min walk away. Carrefour express is opposite too. Room is very spacious, with huge bed. Interior design  visually was so so but practically comfortable. Staffs were friendly and helpful."

"The room is spacious, clean and the beds are comfortable. Staff are friendly too ! On this level that we stayed, there is a gym and sauna room too. We really enjoyed our stay here. Will stay in this hotel again if were to travel to Belgium again. Highly recommended if you are looking for a good place to rest and easy travelling to places like Grand Place, Mont des Art, Brussels North Train Station, etc. This hotel is also near to the station Rogier, it is within walking distance. Hence, it is easy to travel to other places. Many shops and eateries nearby. There is a beautiful Starbucks nearby too. Do have a cup of coffee there and enjoy. If you are looking for soup noodles, you must try Pho Pho opposite Thon Hotel. The noodles and soup are very tasty!"

"If you're looking for a no-frills, budget-friendly stay in Brussels, Hotel Siru is your go-to! Nestled right next to the Rogier subway station, the location is a dream for both avid explorers and lazy travelers alike. Seriously, if it were any closer to the subway, it would be on the tracks! The rooms are clean and cozy, nothing fancy, but hey, who needs a chandelier when you're just there to crash after a day of waffles and chocolate? The service? Top-notch. The staff are so attentive and friendly, you'd think they mistook you for royalty. They even helped us with directions, dining recommendations, and were quick with extra towels—no need to resort to using the hand towels like makeshift bath sheets. Now, Brussels has a bit of a reputation for being... let's say, 'adventurous.' But don't fret! Despite the city's somewhat sketchy safety stats, we managed to dodge danger like pros. We weren't mugged or robbed—hooray for small victories! We did have a close encounter with a pickpocket, though. Some overly enthusiastic Maghrebi immigrant tried their luck on our first day, but they must have been new at the game. We walked away with all our belongings intact and a story to tell. In conclusion, Hotel Siru is your knight in slightly faded armor, offering a safe, clean, and friendly haven amidst the bustling streets of Brussels. Book your stay, and may your pockets remain as full as your stomach after sampling Brussels' finest treats!"

"Location is good close to the center and watever all the places you need by walking distance and the metro as well. The service just so sorry but I will recommend this hotel"

"Plus: The room is really big. So is the bed. It is so big that makes me think as if it is king size bed to house politicians or prime minister from the 80s, 90s. There is heating both in the room and in the shower There is air con set in the room( but I didn't try to see if it works) This hotel is located less than 10 mins walk from Brussels north station Minus The room look really old. May be 90s, if not 80s. There is no carpet on the floor. It is really clean but it is really cold to step on. Bring your own slippers. The room is dim. And some lights were spoilt. Even if was told it is a non smoking room, the room has lingering smoking smell. Someone smoked in this room before. I told the front desk, he said he will check but when I return from the city , the smell is there still. The bathroom has some odd smell. May b smell of roaches, or roaches in the pipes. The shower curtain smell of mould and damp cloth/ damp laundry. The heating stop around 2am. May b there is max amount of heating one room could use. Make sure you time your heating usage carefully. The wall is really thin. You can hear when someone is around the lift, going towards their room or what next door is up to. I can hear everything happening outside, on the street, from police car n siren rushing up and down, to people wondering on the street, their conversation. I don't feel safe here. I can't relax and sleep. I don't like the paper cup given together with coffee and the place to brush teeth. May be the hotel suffer too often from being stolen . But that make the hotel rating dropping from 1star hotel to guest house. The toilet spoilt in the middle of the night and you can hear water flowing all night. Need to maneuver with the old school toilet pull button . I appreciate the effort they maintain it but personally I don't like it. unless you have really early bus or train to catch, and is on a shoe string budget then it is your choice."