Baarilliset hotellit kohteessa Jakarta

The room was very spacious for 2 people. Great selection for the ala carte buffet breakfast, with great popcorn latte. Then the pool has a great view of the city with full length pool and jacuzzi. It was very near to the Gelora stadium, where we attended the Blackpink concert. The reception and all personel were friendly and accommodating. Would like to come back if I stay again in Jakarta.

”A truly memorable stay at Pan Pacific. The service at every touchpoint was flawless, but what stood out most was how the team treated us. They have mastered the art of making guests feel like dear friends, yet at the same time, treating us with the utmost care and prestige of royalty. A huge thank you to Jessen, Indah, Eldria, and Acyntia. Your ability to blend genuine warmth with such high-level professionalism made a world of difference. For the caliber of hospitality we received, this experience was exceptional value for money. We couldn't have asked for a better stay!”

During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower.

Aircond cold enough at all area. Very nice hotel to stay. Only location in city traffic jam. Good price for this standard.

An old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres. The swimming pool and full-gear gym were excellent! I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.

Located somewhere in central jakarta so it’s easy enough to travel around. The room is large which is great and the staffs are also really nice and helpful. Unfortunately, there was a mosquito on my first night there and the water filter did not have water on our last day. Overall, really nice place to stay.

Located in a strategic place in Jakarta, the hotel facilities are really good, from dining, swimming pool etc, one thing the most important is the hotel is just next too the ciputra mall so its very convenient to shop or just to find something to eat there. The staffs are really helpful and polite, no problem at all with the check-in/out process. Only there's some minor things need to improve, in the morning we went to the swimming pool area 7am with my kids and there's already some people there smoking and vapes in the Bar area, don't know if that place is smoking area, i think the hotel need to setup a proper smoking/vapes area not in the swimming pool area because it is outdoor.

Artotel is a brilliant mid level brand, where the service and design often make it much better than hotel chains with more stars. Casa Kuningan have wonderful helpful staff, modern clean, comfortable rooms and a good, fresh breakfast and usually spa service to the room. Would highly recommend for solo and business travellers staying in Jakarta.

The first room they gave us was visibly dirty with hair on the floor and bits and pieces of trash on the carpet. The sheets were also stained and the bathroom was really dark. They only provided 1 set of toothbrush when there were 2 of us. Clearly this room was not made up thoroughly and was given to us. Went to the front desk to share about this and they were immediately apologetic and offered to change our room. The second room was cleaner but I wouldn’t say it’s the cleanest. There was grout and mildew in the shower area and shower head. Had to close my eyes to not think about it. Bathroom also had this odor coming from either the drainage or sink. It’s an okay hotel— value for money but would reconsider coming back here

Friendly, smiling faces all around. Helpful staff. The yellow-sour fish dishes is delicious and also a wide range of food options. Location is just close to shopping mall and food arcade outside hotel