Baarilliset hotellit kohteessa Jakarta

The room was very spacious for 2 people. Great selection for the ala carte buffet breakfast, with great popcorn latte. Then the pool has a great view of the city with full length pool and jacuzzi. It was very near to the Gelora stadium, where we attended the Blackpink concert. The reception and all personel were friendly and accommodating. Would like to come back if I stay again in Jakarta.

During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower.

⭐⭐⭐⭐⭐ An Unforgettable Anniversary Stay & Culinary Masterclass! Our family stay at Mövenpick Jakarta to celebrate our 2nd wedding anniversary was nothing short of spectacular. The hospitality here is truly top-tier, and the dedication of the GRO team really stood out. Aurel completely personalized our room by drawing adorable anniversary art right on our mirror! They also treated us to a complimentary slice of Earl Grey and raspberry cake that was absolutely delicious—perfectly layered with soft vanilla sponge, a light tea mousse, and sweet raspberry. The dining options inside the hotel are just as impressive as the service. If you book a room, you must include the breakfast package at Ginger Flower. The buffet variety is massive, covering Indian, Indonesian, English, and Japanese cuisines. My absolute favorites were the perfectly poached smoked salmon eggs benedict from the egg station and the incredibly fresh salmon inari sushi from the Japanese station. For dinner, we visited their Chinese restaurant, Song Xiang Lou. The staff is incredibly family-friendly and thoughtfully recommended a light corn and minced chicken soup that our daughter Valerie absolutely loved. For the adults, the sweet and sour pork was fantastic, but the ultimate highlight is their Yang Zhou fried rice. It is flawlessly cooked, and when you mix in a little bit of their house chili oil, it is perfection. From the proactive and warm service to the exceptional food, this hotel pays attention to every single detail. Highly recommended for any family trip or milestone celebration!

Aircond cold enough at all area. Very nice hotel to stay. Only location in city traffic jam. Good price for this standard.

Stuff friendly but sme are over smart, i booked for one night, i was requeste double bed but reception guy tell me double bed more expensive, when I was booked there mention double or twin bed but they doesn’t want to give double bed. I think if you book from online, there is a many hotel that doesn’t want to give good room.

There are a lot of places to go if you stay at this hotel. My family and I were so happy and enjoyed it Breakfast was super delicious and there were so many choices to choose from. At night we can go riding with the ebike outside the hotel which was so good to explore the area of Ancol.

The first room they gave us was visibly dirty with hair on the floor and bits and pieces of trash on the carpet. The sheets were also stained and the bathroom was really dark. They only provided 1 set of toothbrush when there were 2 of us. Clearly this room was not made up thoroughly and was given to us. Went to the front desk to share about this and they were immediately apologetic and offered to change our room. The second room was cleaner but I wouldn’t say it’s the cleanest. There was grout and mildew in the shower area and shower head. Had to close my eyes to not think about it. Bathroom also had this odor coming from either the drainage or sink. It’s an okay hotel— value for money but would reconsider coming back here

I came here for business visit, the location was great, near Grand Plaza, all tourist spot was walking distance only. But the price of this hotel does not match with what u get. It cost me around RM400++ which i can get more comfiest hotel in Kuala Lumpur. This hotel does not have proper lobby, no waiting lounge if i ordered grab, because u know, Jakarta was jammed all the time, so u need at least decent chair to wait. The room just a standard room only. U can hear your neighbour flush their toilet and chatting, and screaming , that’s why i said the room does not match the price. U can add little money more and stay at another comfy hotel nearby.

Located somewhere in central jakarta so it’s easy enough to travel around. The room is large which is great and the staffs are also really nice and helpful. Unfortunately, there was a mosquito on my first night there and the water filter did not have water on our last day. Overall, really nice place to stay.

Friendly, smiling faces all around. Helpful staff. The yellow-sour fish dishes is delicious and also a wide range of food options. Location is just close to shopping mall and food arcade outside hotel