Hurghada Hotels with Parvekkeita

"The second stay in Hurghada. The staff are very lovely. The room has great sea view. And they provide free shuttle bus to the beach. There is free fitness room hundreds of meters away from the reception."

"Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash"

"Hotel is VERY OLD, highly needs renovations , quality of room and food is good but as a 4 star hotel and not a 5 star hotel at all. Pools are good"

"Un grand merci à l’hôtel Siva et son personnel pour ce chaleureux accueil, très reconnaissant pour cette magnifique expérience qu’ils nous ont permis de vivre, tout était parfait de la chambre, aux différentes services de l’hôtel, les restaurants etait franchement bon c’était un plaisir d’y manger, l’hôtel est nettoyé en continuité même à l’extérieur. Mention spéciale à Ahmed qui était au petit soin avec nous et Ali qui faisait notre chambre tout les jours. Je reviendrai certainement ! Merci 🫶🏾"

"整體都很好 沒有缺點吧？硬要説的話就是按人頭收費 哪怕是兩個人住一個房間。 但是最多住兩天吧 不然全包酒店的自助餐也就那些 會吃膩 -酒店主餐廳 裝修比較有格調 自然簡潔風格 還有很多小鳥來吃殘渣 -酒店私人沙灘 很好看 衹是這附近的海一般 不是清透淺藍。 -服務 特別好 坐在大廳餐廳 如果沒有飲品都有人主動來問喝什麼且送過 也沒有亂收小費情況 check out之後也不會回收手環 可以繼續坐在大廳等飛機也有人繼續來問喝什麼飲料 如果退房後去吃飯應該也沒問題 但是我們沒去 整體服務環境都是在赫爾格達最好的了吧 衹要是比較新 。"