Hotellit kohteessa Beitou District,Taipei3.4 % vierailijoista valitsi tämän alueen
EEric Shen TW2026.01.23
It appears to be a renovated old hotel. The exterior features a Western style that resonates with the old-fashioned interior design, expressing a sense of classic luxury. I assume it must have been quite popular when it first opened.
The room’s interior preserves its elegant, traditional style, and the maintenance is impressively well done. The hot spring bathtub easily deserves a 10/10, and the quality of the hot spring water is guaranteed.
That said, old buildings inevitably come with certain drawbacks. For example, the sewage system can be relatively loud, which may be an issue for guests who require a very quiet environment to sleep. Fortunately, the soundproofing was decent—at least in my room.
Overall, considering the reasonable price, there is little to complain about. Although the location is not particularly close to the station, it is near the fantastic Thermal Valley and many scenic hiking routes, which is definitely a plus. 🙂
Hotellit kohteessa Beitou District,Taipei3.4 % vierailijoista valitsi tämän alueen
Jjane wong ss2026.02.23
The private hot spring and sauna experience was excellent. Being able to soak and then rest in our own room — alternating between bathing and relaxing — made it especially enjoyable. The room was not small and was perfectly adequate for two people. Ours even had a small window overlooking the library across the street. Beitou residents are truly fortunate — this place is simply beautiful.
The breakfast was also delicious. Their curry was not the typical Japanese style, nor was it Indian; it seemed closer to a Southeast Asian style — I’m not entirely sure, but it was absolutely flavorful. If we return in the future, I would gladly stay here again.
Each guest is entitled to one complimentary public bath session per day. However, since our room was so comfortable, we chose not to use it. It’s essentially just a larger communal pool.
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
FFoodiesayso2025.10.05
Room is spacious with private hot spring bath. The hot spring is huge and spring water is very hot. Location is not too bad as it’s away from the hustle bustle so it’s quiet. There is a nearby hot spring garden where you can soak leg and have a good massage!
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
AAFormosa2025.07.13
We stayed at this Hot Spring Hotel back 2021 and we liked it. Location and Interior design, neat and well-trained reception staff, rooms are nice too with modern kind of high-tech furniture and lighting and space tiled hot spring prviate bath. they got public one too. And whats more - we were really pleased with buffet breakfast.good welcoming staff. and very clean.
We like the private onsen in the room. We could do cold or hot plunge according to our liking. The hotel looks great from the exterior, but my room does look a little dated.
Love the option of getting extra pillow like latex or memory foam one without extra charge.
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
Ttheexplorerexplores2024.10.24
the hotel was located a little further away from the downtown area, but it's a walking distance from there & the train station (~12 mins). in a very safe neighbourhood as it's near the hot spring park so there will always be someone around. the room is very big and the hot spring in the room was just a huge huge pamper for myself after a long day exploring / hiking. the staffs were all super friendly and helpful 😊 i didn't order breakfast when i booked the hotel but they still provide very basic breakfast meal for you (they even deliver it to your room so that you can have breakfast in bed 🥺). the food they provide is also v delicious. highly recommended to stay here as it is easily one of my favourite and most memorable hotels!
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
SShalene2025.03.30
There was stains on towel, but they replaced after. There wasnt any amenities and its very inconvenient that we had to check in in another building then walk back to this hotel. Especially tugging all the luggages. The building looks rather run down. Breakfast was cold and limited choices. The pros is the spring water in room and the big bath tub! Overall ok if its for a short stay. Just slightly pricey for a night.
Hotellit kohteessa Beitou District,Taipei3.4 % vierailijoista valitsi tämän alueen
LLimped2025.12.23
The hotel is near the MRT and walking distance to the thermal valley. Easy to walk to the local market to explore the area for food, fruits and local fish and vegetables stalls. The hotel room is big and clean with free tidbits, cold drinks in the fridge. One plus point is able to enjoy hot spring inside the room. Breakfast is simple and limited choices.
982 arvostelua
8,7/10
Hinta alkaen
76 GBP
yöltä
Tarkista saatavuus
Näytä kaikki Kuumat lähteet hotellit kohteessa Taiwan
VVieraskäyttäjä1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
DDKongRakasta lämmintä kevätvettä huoneessa. Kylpyhuone on hyvin tilava, erillinen suihku. Tulee käymään uudelleen, jos minulla on mahdollisuus. Ruoka hotellissa on keskimäärin, voi olla parempi. Monet veg, kuitenkin, Epäilen, että kasvit eivät ole asianmukaisesti peseytyneet, koko 1/8 kakkua on palveltu. En syö sitä kotona.
KKim from SingaporeWe are highly impressed with the hotel. From the moment we arrived at the hotel till the end of our stay, we felt warm hospitality from every staff. We have originally booked a superior twin bed room and when they saw us with our child, they upgraded us to a family suite and they made sure our son got all the amenities such as a child's Yukata and his own toiletries.
USome of the perks of staying here is there is happy hour every day with free flow of wines plus you will also enjoy the facilities at their sister hotel Just Sleep next door for eg. Kids zone and their indoor public hot spring.
All in all more than 5 ⭐🌟✨✨, my son told me if we ever come back to Taiwan, please stay at this hotel again!
LLimpedThe hotel is near the MRT and walking distance to the thermal valley. Easy to walk to the local market to explore the area for food, fruits and local fish and vegetables stalls. The hotel room is big and clean with free tidbits, cold drinks in the fridge. One plus point is able to enjoy hot spring inside the room. Breakfast is simple and limited choices.
VVieraskäyttäjäThe hotel was nice, and clean. We booked it for it has hot spring tubs inside the rooms. We enjoyed it very much. We also liked the buffet dinner and the buffet breakfast. We had a good one night stay visiting Sun Moon Lake, as it's close to the pier side where the bike trail starts. We only stayed for one night so we didn't get to use their other facilities.
VVieraskäyttäjäBest resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.
AAllie LoweThought I was upgraded from 36m2 to 28m2 (happiness room to love suite), so it is on higher floor, not G/F. Just note that there are two stairs inside room for love suite (door to room, room to hot spring) so it actually feel smaller than the photos. Original plan was to have my aunt 65+ to stay. Stairs may present some difficulties to them so ask hotel before confirmation of your trip if you have elderly /small children.
Pros: can listen to birds singing in the mornings while watching Mountain View. This will be one strong reason for coming back. Also, views from dining room is superb.
Appreciated so much for the staff at reception who meticulously take care of my needs to order take-out. She was so kind & I hope more ladies could be in hotel to serve their clients.
At this price (lowest HKD46x for basic room type) there is nothing to complain. So I would definitely consider going back in winter times.
Cons: plumbing system is old coz it’s uphill. WC can only handle liquid waste. Housekeeping effort will be needed for any solid waste disposal…
Noise from housekeeping (& kitchen staff sending breakfast to rooms) can disturb sleep for light sleepers.
When they change buffet breakfast to room service, I went to fetch a cup for hot water. A male staff intercepted me & asked abt the cups. To assure him that I won’t take these away, just show the pic below to reception (留下三大跟三小的杯). Hope he understands that female solo travellers are common elsewhere even i looked like locals; & simply bc my travel-mate have to leave earlier than planned.
VVieraskäyttäjäHad a wonderful experience staying at the Yun Hotel with my kids. This was probably one of my most relaxing staycations as we stayed in the Water Room with the hot spring and sizable living room.
The front desk had an English speak gentlemen that took care of our check in, and described all the things we could do at the hotel. This place is very kid friendly with a dedicated play room on the second floor, and a mini race track with high end electric cars for the kids to drive. There's also a snacks, arts n crafts, and a movie theatre all on the ground floor. The people staffing all these venues were all very helpful and professional.
Our morning breakfast was delivered on time and so delicious. There was so much food, 3 people could not finish the 2 sets. Can't wait to visit again during the next holiday!
LLL_SGThe hotel was very clean and the staffs were very friendly. Breakfast was good but could have more variety or change breakfast sets for people who stayed longer. Overall, a very good hotel with good location and walking distance to good food and bakeries.
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