Hotellit mukavuudella Aamiainen maassa Malesia, provinssissa Sabah

This is my third stay, I had a free upgrade room to Deluxe room, that was really great. For the first two times, I was talking about feeling too cold after shower as cold air from the room will be going into the bathroom through the airventilated door. This time, the room is too warm, the temperature inside the bathroom after shower is just nice, but too warm to sleep at night, covering the quilt makes me too warm, without it would be too cold. Told the receptionist couple of times and they said maintenance had tried to turn it on to the max but the speed was still slow. However, I have a friend staying for the same night in different room, the fan speed of the air-conditioning in his room was really strong. I guess there's something wrong with the air-conditioning in my room. Other than that, everything's great.

Definitely value for money. Good location with walking distance to Imago shopping mall, Filipino market and famous restaurants nearby. Nice sea view from the room. Cleanliness of the room also above expectation. Breakfast was average but acceptable.

I booked this hotel for one night. The location is not very convenient as there aren’t many food options nearby, but it is quite close to the airport. Due to our flight timing, we arrived at the hotel earlier than usual. We understood the official check-in time, so we politely asked if there was any chance of checking in earlier. If not, we were willing to wait, we only hoped they could let us know once a room became available. There were two counters. We were initially at the second counter (one next away from the 1st counter), but the receptionist asked my husband to move to the first one. No issue, we moved over as instructed. During the check-in process, the male receptionist repeatedly asked whether I booked online. I answered yes, yet he asked the same question again. Since he already had my IC in his hand, I expected he could see the booking details in the system. I honestly didn’t understand why he kept repeating the same question. I then politely asked if we could get a room earlier should there be any available. Instead of responding in a friendly or helpful manner, he kept repeating, “Our check-in time is 2pm,” more than three times over our check-in process. We clearly understood the check-in time, but his tone and attitude were not friendly at all. A simple “If we have a room available, we’ll try to arrange it for you” would have been enough, but instead he just repeated the same answer without any consideration. On top of that, both receptionists, the male and the female were chatting and laughing among themselves at the counter in front of guests, which felt quite unprofessional. Still, we were thankful that we eventually managed to get our room at 12:35pm. Overall, the experience was disappointing and lacked basic hospitality. I’ve been travelling and staying in different hotels, and I’ve never encountered service this unfriendly before.

It was a very good experience. The rooms is clean and modern, the pillow is comfort, bathroom is so spcious, plus welcome drinks in the fridge once checked in. The staffs are always friendly and responsive. Lobby is well decorated, cozy feels like home with touch of artistic design. Surrounding is convenient, there are lots of choice of food, Chagee, 24hr convenience shop are downstair. Only 10-15mins drive to take speedboat to pulau. Only parking is about rm30 per day. No free parking.

The location is good. But is still a distance to Imago mall. The hotel do provide one-way transport service to Imago mall or Suria mall. The room size is big and do have table and chair suitable for business traveller. The receptionist service is good and friendly. They willing to change a damage hair-dryer for us although it is taking a long time to get a good one. The facility a bit old but overall still ok.

Very nice place to stay with reasonable price. Will definitely stay here again if go to KK again especially with my family. Lurve ＜3

I had a wonderful stay at Cititel Express Kota Kinabalu. The room was clean, nicely designed, and very comfortable, making it easy to relax after a day out. Breakfast was perfect—delicious and satisfying, with a good variety to start the morning right. The location is excellent, right in town with easy access to shops, restaurants, and attractions. Overall, it’s truly great value for money. I would happily recommend this hotel to anyone looking for a convenient and comfortable stay in Kota Kinabalu.

Really friendly helpful staff and very polite too. Especially to name Ben and Ronald who are very good and helpful at the ”front line.” That is what I called the Front line. Once again, a special Thank you to all. Like the infamous Arnie said, ” I'll Be Back!!!

For a start, honestly we were greeted with unfriendly front desk staff… the room allocated to us was not what we had booked and when upon request the room change to what we had booked, the staff gave us a silence treatment… However, during our stay, basically the rest of the staff are friendly and helpful. Appreciate them to make up the unpleasant experience. The room is spacious and bed is clean. However, certain areas will needed some cleaning and maintenance.

Overall, the stay was okay and met basic expectations. The facilities provided were reasonable considering the price, so it’s fair not to expect too much. However, cleanliness—especially under the beds—needs more attention, as it was quite dusty. With better housekeeping in this area, the experience could be improved. That said, for a reasonably priced stay with adequate facilities, it is acceptable.