This hotel was the best choice to stay during our visit and even though I had some comments Mr. Abbas and a receptionist were very accommodating and positive and promised I’d have a better stay next time .. they serve Saudi coffee, dates , juice and water in the lobby and the staff are friendly .. I kept ordering delivery and they kept bringing the orders to our room every time .. thank you it was a good stay and I’ll be back
We are happy to stay in kempinski hotel. All people are so friendly! I want to thanks Maria almutairi and lubna and Mohammed, they are helpful. It’s our first time come here, they are patient to reply our questions.
We will stay at the same hotel next time!
Fabulous hotel great communication and very professional staff, Zahraa Maryam and Layth thank you all for making our stay stress free.
Suite rooms are huge and has everything you need. Highly recommended and will certainly come back again.
I had a wonderful experience at this hotel. The location is perfect, providing easy access to major attractions and transport. The cleanliness was impeccable, and the staff's service was outstanding, always attentive and helpful. The facilities were generally good, though a few amenities could use some updates. Overall, I enjoyed my stay and would highly recommend this hotel. The food was delightful, adding to the overall excellent experience.
HHoustonianI don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.
MMarj LimFrom check in to check out, the hotel staff whom I associated were very friendly. Services were efficient. The pool table was great game for the guests and the small coffee place with lots of space for private meetings was conducive.
VVieraskäyttäjäI had a wonderful experience at this hotel. The location is perfect, providing easy access to major attractions and transport. The cleanliness was impeccable, and the staff's service was outstanding, always attentive and helpful. The facilities were generally good, though a few amenities could use some updates. Overall, I enjoyed my stay and would highly recommend this hotel. The food was delightful, adding to the overall excellent experience.
VVieraskäyttäjäWe are happy to stay in kempinski hotel. All people are so friendly! I want to thanks Maria almutairi and lubna and Mohammed, they are helpful. It’s our first time come here, they are patient to reply our questions.
We will stay at the same hotel next time!
MMaha AlshihaThis hotel was the best choice to stay during our visit and even though I had some comments Mr. Abbas and a receptionist were very accommodating and positive and promised I’d have a better stay next time .. they serve Saudi coffee, dates , juice and water in the lobby and the staff are friendly .. I kept ordering delivery and they kept bringing the orders to our room every time .. thank you it was a good stay and I’ll be back
VVieraskäyttäjäFabulous hotel great communication and very professional staff, Zahraa Maryam and Layth thank you all for making our stay stress free.
Suite rooms are huge and has everything you need. Highly recommended and will certainly come back again.
VVieraskäyttäjäGood for money. Reasoble price witg breakfast. The location is good. Everything near you. You can walk around cafes and restaurants. Plenty of parking lot near the hotel entrance.
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