Romanttinen hotellit kohteessa Johor, Malesia

The Hotel Location is easy to access and lots of good food & salon amenities around it. Likewise, the Hotel Room is clean and tidy. The Customer Service is friendly & courteous. Also, I would like to compliment their Technician Staff having good fast response who came to repair our Card Slot System immediately when we notified them that our room has no more power supply due to the faulty card slot system. Keep up thwbGood Work!

Hotel is wearing down fast. I have stayed quite a few times and surprised how fast it’s wearing down. They don’t provide hand soap at wash basin. I needed to call guest services and it took them half an hour to bring me 2 small bars of soap. Did they expect me to bring my own soap to wash my hands or use the soap in the shower - I am a little confused. Anyway location is still great and the new huge store Mr DIY is great. Also the anchor butter at breakfast tasted like margarine but on closer examination it is butter.

This is the second time my family were staying in this hotel, we have a good experience and stayed for the first stayed but the second time seem like the customer service standards dropped, and also breakfast was nit as good as the last time, may try other hotels next time.

Check in time was 3pm and we reached slightly earlier, so the receptionist told us to wait until 3. However at 3, she told us to wait another 10 mins cause the room was not ready, and she didn't even apologize for it. We ended up waiting for another 30 mins as the cleaners took so long. Room was okay but the water sound from the toilet was so loud the whole time and we didn't even have a good sleep. We also had to ask for slippers and toothbrush because they forgot about it. It's located near the marina so there was nothing to shop and see.

Service was very good, friendly and helpful front desk/reservation office. I had a request as it was my son's actual birthday on the date we checked in and the hotel kindly arranged for a complimentary slice of cake. The hotel itself is a bit dated but rooms were clean and spacious. We had 2 smoking rooms on the 13th floor which had a nice view. The AC worked well, the bed was comfortable and the fridge did cool our drinks. Usual toiletries were provided, no hand towels though. Water pressure was alright but you may need to request for a bathtub stopper (if needed) as this was missing from both our rooms. TV channels were a bit spotty, in one room all movie channels were grainy and in the other room it was actually worse, could only see a few local channels. Wi-fi signal was strong. Power points were far from bedside which is to me a major drawback as I could not charge my devices conveniently next to the bed. In one room, one of the power points did not work and we had to use the kettle power point as the other was underneath the vanity table. We didn't bother to call maintenance as we were only there for one night. Location was good, it's not in the city itself but not very far, maybe 10-15 mins by Grab. There's quite a few food outlets nearby if you're willing to walk out of the property. It's also attached to a mall but I think the duty free outlet was being renovated. We didn't really walk around the mall so can't comment. Seems a bit limited though. There's a 7-11 downstairs at the hotel itself for any snack emergencies. Lots of clubs and nightlife immediately outside the hotel but it didn't really interfere with hotel guests so that's fine. Breakfast was a bit underwhelming but wasn't terrible. There was no live egg station which is always a disappointment as the pre-prepared eggs became rather dry and unappealing. I saw bread and butter pudding tag which I thought was a nice, however it was not replenished while I was there so couldn't try. Overall, I guess it's alright for the price point.

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.

Ei puhdistus hotelli, jonka olen oleskelenut tähän asti, tuntuu hyvin alentunut, mutta sen hintaan, luulen, että se maksaa. Näin kuollut koira seinällä, luultavasti kuollut edellinen vieras ja ei puhdistettu talonpitäjä. Ikkuna on melko pieni, mutta silti näkyvä. WC oli hyväksyttävä hieman irtotavarana.

First time here and absolutely love the hotel Very clean and great stuff The rooms were a little small but overall still very good Just 5 mins walk to mid valley mall Breakfast was one of the best I’ve tried in Jb. Had so much of choices. And very nice too Hotel delivered the request I put I Will definitely go again Very happy

Everything was excellent staying with comfort king bed, nice local & Western breakfast, cleaning room and super view from our room, Recommended and for sure I will book again for next trip cos my families also love to stay here again.

The location of the hotel is superb. Opposite JB City Square and 5mins away from CIQ. Convenience for those that want to stay near CIQ. Connected to 2 malls. Private car park. Do take note that the car park a bit narrow so be careful. Breakfast varieties considered average, free for kids under the ages of 12. The only they lacking of is their lifts. The lifts always got problem. This time round stuck inside at least 5mins. Not able to go up to our floor although floor level had been pressed. Hopefully they able to rectify the lifts so that everything going smooth.