The hotel was great for our little family hop. We visited Muskingham college and this spot was conveniently close to the school. The lady at the front desk was very accomodating and friendly. Our room was clean and tidy and the heater worked well, the water got hot and the bed linens were fresh. Thats pretty much all you need to sleep for a night. Thanks!!
Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
I didn’t expect this hotel to turn out this good. It was excellent with awesome breakfast and hot breakfast options. The location is also on the highway and was convenient for overnight stay while traveling. The staff was very nice and friendly. Overall a very nice hotel 😊
It was quiet and a good size room.
The AC kept turning off which disrupted my sleep. It was humid in the room so I woke up three different times throughout the night. This was extremely disappointing because I had exam in the morning.
The pots had some food residue.
The stopper for the tub did not work.
The room was very clean as well as the public areas that we hung out at. I was really impressed with the breakfast. So many choices. Cereal, yogurts, chessey eggs, bacon, pancakes, bagels and more. The staff were really nice too. I'll definitely stay there my next visit to Cincy which will probably be next month.
The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..
The staff is friendly. The room is clean. The service is good. This is the best hotel in town. But the weight training room need to be upgraded as some of the equipment is partially broken.. 💔
VVieraskäyttäjäI requested a non-smoking room, but the room smelled like a combination of cigarette smoke and air freshener. When I walked around the room barefoot, I noticed dirt sticking to my feet. I love the walk in shower. The A/C worked well.
VVieraskäyttäjäThe room was very nice, very hot water which I love and it was clean. Sid, the person at the desk when we got here was very professional and kind. We were exhausted at this point and his speed of service and getting us into our room was wonderful. The ladies the next morning were as well. One thing I wish is that the room had a microwave, especially for extended stays. We started off with a day and ended up staying for three. I dont know if other rooms have them but I know ours did not. The only other thing is the people in the rooms around ours were very loud running in and out of their room, bangi g the doors, and playing loud music all at 1 in the morning. I dont know when they stopped as I eventually fell asleep out of that same exhaustion. Thank you so much Motel 6!
JJohn McCanceThe hotel has a welcoming staff with spacious common spaces and rooms. The Orbit stays true to its name, playing on the theme, with colors, wall coverings, and appointments reminiscent of the early 60's when there were 7 astronauts, a Mercury program, and a new organization called NASA. It sits in the shadow of the NASA Glenn Research Center and across the street from the Cleveland Hopkins International Airport. The room had a mini-fridge, microwave, K-cup coffee maker, and a nice big bathroom. The breakfast bar was well appointed with something for everyone to include an automatic pancake maker straight out of the Jetson's! I will be back.
VVieraskäyttäjäThe hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
VVieraskäyttäjäRoom and service great but no shampoo, why? We had to get a room, wasn't planned so we didn't have supplies packed at least there was soap but I had dirty hair not happy about this
VVieraskäyttäjäVery convenient and clean my children loved the pool. Not far from cedar point. Staff were nice and helpful. Good shower in our room. Some of the other guests were loud but it was real busy.
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