I'm so disappointed with their service when it comes to cleanliness..I do understand how busy this time of the year,but they should be consistent with it comes to cleanliness.I always choose HOLIDAY IN EXPRESS because I have very good experience last year (NEW YEAR) in scotland branch and it was amazing experience..so I thought it would be the same here in HI Express Bath..We travelled as a family and my son 11y/o is Autistic,with ADHD and OCD as well as allergies...this kind of bed(sofa bed LINEN is unacceptable to whoever will stay there...we were told to wait until we occupied our room for this sofa bed to be ready,still we are not provided with bed sheets for this...really devastating,so sad and disappointing...
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
Everything we needed, even the use of a microwave.
Comfortable bed.
Large screen TV.
Ask reception staff about the shortcut to town and shops. Otherwise, it's a mission.
Reception staff are fantastic and very helpful.
This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system.
We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable.
The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller.
The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.
Sumptuous would be the word to describe this hotel. From the lobby to the room to the free snacks pantry, everything is sumptuous. The room we booked is absolutely huge with high ceilings and large windows. The bed and bedding is super super comfortable and we slept really well. The bathroom is nice with a big tub. Location is also excellent, minutes from downtown, the bridge and Roman baths. Looking forward to staying here again.
We had a delightful stay at The George Hotel. The staff were exceptionally kind, helpful, and went above and beyond to ensure we felt welcome. While the rooms are a little dated, they were warm, comfortable, and equipped with everything we needed. The breakfast was delicious, served hot, and offered a great selection—even our fussy son found something to enjoy! We would be more than happy to stay here again.
⭐⭐⭐⭐☆ (4/5)
Comfortable Stay and Great Location
I stayed at the Holiday Inn Taunton and had a very comfortable experience. The hotel is easy to access, just off the M5, which made it a convenient base for exploring Somerset or stopping over during a longer journey.
The room was clean and quiet, with everything I needed — a comfy bed, a good shower, and a desk area. Wi-Fi worked well, and I appreciated the tea/coffee station. While the decor is slightly dated in some areas, everything was well-maintained.
Staff were friendly, helpful, and professional from check-in to check-out. The breakfast had a good variety of hot and cold options, and the restaurant had a nice relaxed atmosphere in the evening too.
It was a very special reunion for a group of nurses celebrating 50 years since we started our course in May 1975. In those days this hotel was a nurse's home and we all lived here for around 18 months. We had booked lunch,the food was lovely and the service was amazing. We so enjoyed our stay, 5 of us stayed for one or two nights. So beautiful and peaceful, couldn't have been better. Benice organised things for us, highly recommend her if you are booking an event.
VVieraskäyttäjäGreat location, very nice tavern, very nice staff.
We would not stay here again. (1) the room was freezing cold, and we didn't have any way to alter the temperature, (2) the room had a bad odor and (3) the bathroom fixtures were very dated and the ventilation was poor (every surface was covered with moisture).
VVieraskäyttäjäLovely clean and comfortable rooms with an excellent shared bathroom. Jamie was the perfect host, very helpful and friendly. An excellent place to stay whilst visiting friends in Somerset.
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