Majoituspaikan vastaus: Dear Joco PurnomoThank you for sharing your detailed experience with us. We’re delighted to hear that you and your baby enjoyed the play area, children's pool, and the spacious room with a bathtub. It’s great to know that our location and nearby conveniences added to your comfort.However, we sincerely apologize for the initial room issues you encountered. We appreciate your patience and are glad our team could assist with a room exchange. Your advice to check with the staff about room facilities is valuable, and we truly appreciate your understanding.We hope to welcome you back for an even smoother and more enjoyable stay in the future.Best Regards,George Edwin AGeneral Manager
Majoituspaikan vastaus: Dear Valued GuestThank you for sharing your feedback with us. We appreciate your kind words about our service and are glad to hear that you found it satisfactory.We understand that our hotel has been established for some time, and we are continuously working on improvements to maintain a comfortable and enjoyable environment for our guests. Regarding breakfast, we primarily offer Indonesian cuisine, but we will certainly take your feedback into consideration to enhance the variety of options available.We truly appreciate your input and hope to have the opportunity to welcome you again in the future for an even better experience.Best Regards,George Edwin AGeneral Manager
Muhamad Nizam Ibrahim
Sviitti(gajah mada)
Majoittunut 12. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 22.1.2025
Pasti akan datang lagi… puas hati sangat
Käännä
Majoituspaikan vastaus: Dear Muhamad Nizam IbrahimTerima kasih banyak atas ulasan yang sangat positif ini! Kami sangat senang mendengar bahwa Anda merasa puas dengan pengalaman Anda bersama kami. Umpan balik seperti ini benar-benar memotivasi tim kami untuk terus memberikan pelayanan terbaik.Kami sangat menantikan kunjungan Anda berikutnya. Jika ada hal yang dapat kami lakukan untuk membuat kunjungan Anda lebih istimewa, jangan ragu untuk memberi tahu kami.Best Regards,George Edwin AGeneral Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 12. 2024
Pariskunnat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 15.1.2025
It would be better to change the name of the hotel since it's not situated in Malioboro street.
Käännä
Majoituspaikan vastaus: Dear Valued GUest Thank you for sharing your thoughts with us. We’re glad to hear about your experience and appreciate your constructive feedback.Regarding the name of the hotel, we understand how it could lead to some confusion about our location. While we strive to clearly communicate our proximity to Malioboro Street, we’ll take your input into consideration as we continuously evaluate ways to enhance our guest experience and manage expectations.Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything we can assist you with, please don’t hesitate to let us know.Best Regards,George Edwin AGeneral Manager
Majoituspaikan vastaus: Dear Valued Guest Thank you for taking the time to share your experience with us. We’re pleased to hear that you had a comfortable stay and enjoyed our convenient location near Malioboro, as well as our delicious breakfast offerings.We regret that the condition of the bathtub did not meet your expectations. Your feedback is invaluable, and we will use it to identify areas where we can improve to ensure a better experience for our future guests.We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Please don’t hesitate to let us know if there’s anything we can do to make your next visit exceptional.Best Regards,George Edwin AGeneral Manager
Norhaini Aziz
Deluxe kahden hengen huone lisävuoteella
Majoittunut 12. 2024
Perhe
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 5.1.2025
Nice hotel. Spacious room. And nice food.
Käännä
Majoituspaikan vastaus: Dear Norhaini AzizThank you for your wonderful feedback! We're delighted to hear that you found our hotel to be a great value and that you enjoyed your stay.If there’s anything else you’d like to share, please let us know. We look forward to welcoming you back!Best Regards,George Edwin AGeneral Manager
Anonyymi käyttäjä
Superior-huone
Majoittunut 8. 2024
Varattu muille
26 arvostelu
5.0/5
Ylivertainen
Lähetetty 11.12.2024
Pelayanan oke, makanan jg oke, pkknya rekomen lah pas bgt jg lg dpt hrga yg lmyn
Käännä
Majoituspaikan vastaus: Dear Valued Guest Terima kasih atas ulasan positif yang Anda bagikan! Kami sangat senang mengetahui bahwa Anda puas dengan pelayanan dan makanan yang kami sediakan. Kami juga gembira Anda merasa pengalaman menginap di hotel kami sesuai dengan harga yang Anda dapatkan.Rekomendasi Anda adalah kehormatan bagi kami, dan kami berharap dapat terus memberikan pelayanan terbaik pada kunjungan Anda berikutnya. Jika ada hal lain yang bisa kami bantu di masa mendatang, jangan ragu untuk menghubungi kami.Best Regards,George Edwin AGeneral Manager
Nathalie
Superior-huone
Majoittunut 10. 2024
Pariskunnat
3 arvostelu
4.7/5
Mahtava
Lähetetty 25.11.2024
Nice hotels with good locations, first we've got our room but the air con didnt work well, and the door's key was broken. so i made complaint to the reception, they checked and move us to a better room. Nice service and place to stay. Will definitely come back here to stay when i am in Yogyakarta
Käännä
Majoituspaikan vastaus: Dear NathalieThank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel’s location and service, and we truly appreciate your kind words about our efforts to resolve the issues you encountered.I sincerely apologize for the inconvenience caused by the air conditioning and door key in your initial room. However, I’m glad our team could address your concerns promptly and ensure a more comfortable stay for you. Your feedback motivates us to continually improve and provide an exceptional experience for all our guests.We’re honored that you plan to stay with us again during your next visit to Yogyakarta, and we look forward to welcoming you back for an even better stay. Please don’t hesitate to reach out if we can assist in any way with your future bookings.Best Regards,George Edwin AGeneral Manager
Vieraskäyttäjä
Deluxe Premier -huone
Majoittunut 8. 2024
Liikematkustajat
12 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 16.11.2024
Kebersihan hotel kurang.
Käännä
Majoituspaikan vastaus: Dear Valued Guest Terima kasih telah meluangkan waktu untuk memberikan masukan kepada kami. Kami mohon maaf jika kebersihan hotel kami tidak memenuhi harapan Anda. Hal ini menjadi perhatian serius bagi kami, dan kami akan segera meninjau serta meningkatkan standar kebersihan di seluruh area hotel.Masukan Anda sangat berarti bagi kami dalam upaya memberikan pengalaman terbaik bagi para tamu. Kami berharap dapat menyambut Anda kembali di masa mendatang dengan pelayanan yang jauh lebih baik.Best Regards,George Edwin AGeneral Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 8. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 28.9.2024
Dekat kemana mana, ada nobarnya jg
Käännä
Majoituspaikan vastaus: Dear Valued GuestTerima kasih atas ulasan positif Anda! Kami senang mendengar bahwa Anda menikmati pelayanan ramah dari tim kami, Kepuasan dan kenyamanan tamu selalu menjadi prioritas kami.Jika ada hal lain yang bisa kami lakukan untuk membuat kunjungan Anda berikutnya lebih menyenangkan, jangan ragu untuk memberi tahu kami. Kami berharap dapat menyambut Anda kembali di hotel kami dalam waktu dekat!Dengan Hormat,George Edwin AGeneral Manager
Seng Chong
Superior-huone
Majoittunut 6. 2024
Liikematkustajat
1 arvostelu
4.7/5
Mahtava
Lähetetty 4.7.2024
Good service
Käännä
Majoituspaikan vastaus: Dear Mr Seng Chong Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be a great value and that you enjoyed your stay.If there’s anything else you’d like to share, please let us know. We look forward to welcoming you back!Best Regards,George Edwin AGeneral Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 3. 2024
Perhe
4 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 27.6.2024
Khách sạn rất đẹp, đồ ăn ngon và nhân viên lịch sự.
Käännä
Majoituspaikan vastaus: Dear Valued Guest Thank you very much for the positive feedback! We are happy to know that you found the hotel beautiful, the food delicious and the staff courteous. If you have any suggestions on how we can further improve our service, please let us know. We look forward to welcoming you back in the future!Best Regards,George Edwin AGeneral Manager
Privat
Deluxe-huone
Majoittunut 4. 2024
Perhe
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.5.2024
Hotel bagus mantap untuk keluarga, kolam renang luas
Mantap pool
Käännä
Majoituspaikan vastaus: Dear Valued GuestTerima kasih atas ulasan positif Anda! Kami senang mendengar bahwa Anda menikmati pelayanan ramah dari tim kami, Kepuasan dan kenyamanan tamu selalu menjadi prioritas kami.Jika ada hal lain yang bisa kami lakukan untuk membuat kunjungan Anda berikutnya lebih menyenangkan, jangan ragu untuk memberi tahu kami. Kami berharap dapat menyambut Anda kembali di hotel kami dalam waktu dekat!Dengan Hormat,George Edwin AGeneral Manager