Hotel Heinitzburg

"It all started well with a complimentary glass of sparkling wine and a chocolate and our bags were taken straight to our room . The room was lovely , but no tea & coffee making facilities , no mini bar ( as advertised) or even a fridge . The information stated “ you don’t need adaptors “ but they didn’t cater for UK plugs . We had early evening drinks on the terrace and our waitress was lovely . We had booked dinner in the hotel’s restaurant Leo’s . We were seated and given a huge book of wines & asked which we wanted . At that stage we hadn’t been given a menu and the waiter looked a bit affronted when we asked for one . After choosing our food we chose wine to accompany it . I wanted white and my husband red . We were then told those wines only came by bottle and we were given a very poor option of wines by the glass . Our starter arrived but 45 minutes later still no sign of our main course . There was a table opposite us obviously celebrating a birthday and the staff were spending a lot of time with them . When we pointed out we hadn’t had our main courses we were told by a very rude guy ( not sure if he was the restaurant manager ) that they were very busy and had a party of 20 in the wine cellar … sorry that Is not our problem ! He then said had he known we were in a hurry he would have asked the chef to rush it through ! When the food arrived , mine was ok , but my husbands Oryx was tough and tasteless, very disappointing . We were greeted again at breakfast by very unfriendly and unhelpful staff . No menu but asked “ do you want eggs ?” For a hotel that markets itself as a 5* boutique hotel it is sadly lacking . Would I recommend the hotel to my clients .. unless things greatly improved then the answer would be no !"

The Weinberg Urban Pods

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