Hotel Neo Puri Indah - Jakarta arvostelua

Majoituspaikan vastaus: Dear Mr Gaudirenanda,Warmest greating from Hotel Neo Puri IndahThank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We always strive to offer good value and quality, and we truly appreciate your comments on the pricing.Regarding the water, for our Superior room category, we provide a water dispenser in the corridor along with a refillable water jug to reduce single-use plastic. We understand this may not have been as convenient, and we’ll definitely keep your suggestion in mind as we continue to improve.As for the deposit, we use a conventional deposit system to ensure the safety and security of our guests and property. It’s a standard procedure in many hotels, and helps us cover incidental costs during the stay. We understand that it might not be ideal, and we are actively exploring more flexible options to improve the guest experience.We truly hope to have the opportunity to welcome you back and provide a better experience in the future. If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly.Regards,Panji Dwiswara | Hotel Manager

Majoituspaikan vastaus: Dear Mr./Mrs. Lailailing,Warmest greetings from Hotel Neo Puri Indah Jakarta!Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to provide clarification regarding our reservation policies.Please kindly be informed that when making a reservation, guests are given the option to choose between a refundable or non-refundable booking. As stated in the terms and conditions, non-refundable reservations cannot be modified or canceled, and this policy is clearly outlined in the confirmation email or voucher received upon booking.These policies are standard across online hotel reservations and are implemented to ensure fairness and consistency for all our guests. The hotel is committed to honoring the terms selected during the booking process, as we rely solely on the issued voucher to provide accommodations.That said, we always strive to be as accommodating as possible. For reservations where a request for modification or cancellation is made at least three days prior to arrival, our management may be able to assist further depending on the situation.Please do not hesitate to contact us directly should you have any questions or need further assistance. We value your patronage and look forward to welcoming you again in the near future.Warm regards,Panji Dwiswara | Hotel Manager

Majoituspaikan vastaus: Dear Mr. Hui ,Warmest greetings from Hotel Neo Puri Indah JakartaThank you for your feedback. We are sorry to hear about your experience during your stay. We will take your comments regarding the room noise and breakfast quality into consideration and work on improving these aspects. We hope to have the opportunity to provide you with a more comfortable stay next time. Thank you for your understanding and support.Best regards,Panji Dwiswara | Hotel Manager

Majoituspaikan vastaus: Dear Sir / mam,Warmest greetings from Hotel Neo Puri Indah JakartaThank you for your feedback. We truly appreciate your comments regarding cleanliness and comfort. We will address the concerns you mentioned about the sheets and the toilet to ensure our standards are consistently maintained. We're glad to hear that our front desk service was welcoming. We look forward to welcoming you again and providing you with an even better experience.Best regards,Panji Dwiswara | Hotel Manager

Majoituspaikan vastaus: Dear Mr. Chen ,Warmest greetings from Hotel Neo Puri Indah JakartaThank you for your generous score. We looking forward to see you soon.Best regards,Panji Dwiswara | Hotel Manager

Majoituspaikan vastaus: Dear Mr. QD Zailushang , Warmest greetings From Hotel Neo Puri Indah JakartaThank you for your review! We're glad you enjoyed the comfort of the room and the convenient location. We hope you always find it easy to shop and enjoy the dining options around the area. We look forward to welcoming you back next time.Regards,Panji Dwiswara | Hotel Manager