Shinagawa Prince Hotel

The hotel is conveniently located near the station, with plenty of restaurants and shops nearby. However, considering the quality and condition of the room, I felt the price was extremely high and not good value for money. As soon as I entered the guest room floor, I noticed the typical smell of an older hotel. The room itself was reasonably clean, but most of the facilities and furnishings felt very dated. Although the hotel states that it was renovated in 2019, it honestly did not feel recently renovated at all. The TV was also quite basic and did not support services such as YouTube, Netflix, or Disney+. The room was extremely small, so I would say it is more suitable for business travelers or guests who enjoy the nostalgic atmosphere of an old Showa-era style hotel. One thing that concerned me was the bathroom layout. You have to step up to enter the bathroom, and because of the limited space, I tripped twice during my stay and also bumped into the bathroom door several times. As for the service, there really was not much service to speak of. The front desk staff were also not particularly friendly, which made the overall experience feel less welcoming. Overall, the location is convenient and the cleanliness is acceptable, but considering the high price, small room, dated facilities, lack of service, and bathroom layout, I would not particularly recommend this hotel for families.

I booked two separate stays at this hotel because I spent one night at Tokyo Disney; the hotel’s willingness to hold our luggage for a day until the next check-in was a big part of why I chose it. The location is excellent — very close to a JR station — which makes it extremely convenient for anyone planning to travel beyond central Tokyo or transfer to other regions. The lobby leave a good first impression. The lobby is spacious, well maintained, and feels appropriately upscale for a four-star property. That contrast becomes apparent, though, once you reach the guest room. The room’s design feels dated: the bed linens were clean and comfortable, but the sofa and carpet showed noticeable wear and grime. I’d recommend keeping slippers on if you walk in the room. One notable amenity gap is that there’s no microwave available in the public areas of the main tower. The hotel may be discouraging in-room reheating because it offers numerous restaurants and probably prefers guests to dine on-site; still, in Japan you’ll inevitably end up with tasty takeout or convenience-store finds you might want to reheat, so the lack of a microwave is an inconvenience for some travelers. Overall, this hotel is especially well suited to people who need easy access to transportation and plan to travel to places outside Tokyo. If your itinerary is focused on getting around the region, its location and luggage service make it a solid choice. However, if your trip is all about exploring Tokyo itself and you prioritize a fresher room and more complete in-room amenities, you may find better value elsewhere. I’ve stayed at some of three-star Tokyo hotels that felt cleaner and offered more complete facilities. For me, the drawbacks were enough that I don’t plan to stay here again.

The hotel is clean and neat! The location is perfect as it is vey convenient to Haneda Airport!

Great location within 5-7 min walk from the Shinagawa Station. Hotel is big and rooms were spacious so we didn't have issue with managing our big luggage. However there are a few improvements that can be don: 1. AC occasionally wasn't cold enough during very hot days of Tokyo summer 2. Bathroom lighting too dim and my room got 1 of the lights very weak. 3. Water faucets still old style so have to manually turn 2 knobs (hot & cold) to get your preffered temperature. The hotel though got nearby aquarium, some stores, and a food court so those are nice. We also got our request to be put at high floor with nice view.

I booked two Rooms, rooms are clean, the view is super ! Buffet breakfast and location are excellent ! Sure will book again next time.

Good stay, but bedsheets weren't clean. I really enjoyed the convenient location and felt the price was very reasonable. However, the cleanliness needs improvement. We noticed the bedsheets were not clean when we arrived. With a bit more attention to housekeeping, this would be a perfect place to stay

Room is smaller than expected. Basic amenities and no comb, cotton pad provided. Main tower is old but no conplain with the price.

The hotel is very big with the Main, East, North and Annex Towers. I booked a 3-night in July 26 in Annex Towers. The room is clean and very quiet and the aircon is also very quiet. This gave me a very good rest during my short stay. The staff are generally friendly. The train station is just across the hotel. This made travelling very convenient. There are several shops and restaurants in the hotel and prices are affordable. There is also a 7-Eleven on the second floor.

The location of the hotel was the best as it is walking distance from Shinagawa station. Room was clean and well organized . I stayed here for the second time in my single visit to Japan , and that explains that the hotel was very good.