"This hotel met my expectations and then some! First off, even though the staff were Lao, they all spoke Mandarin, so communication was a breeze. Secondly, the room offered fantastic views of the surroundings, and the facilities and decor were on par with a five-star hotel back home. This was definitely a highlight. The only minor downsides were that the bathroom felt a bit off-putting, and the air conditioning filters could use a more thorough cleaning. Other than that, the experience was excellent. Then there's the airport pick-up service – the driver arrived almost an hour earlier than I expected, which meant I could get straight into the car upon exiting the station. I arrived at the hotel super early and was able to check in. My flight landed at 9 AM, and I was checked in by just after 10 AM, which was incredibly convenient. The front desk staff were also great; their Mandarin recommendations for local restaurants were all fantastic. However, there was a slight hiccup regarding transportation to the train station. One staff member told me there were no direct public buses from the city center to the high-speed rail station, suggesting a taxi or the hotel's shuttle service for about $10. The price was tempting and comparable to a taxi, offering great flexibility, so I'd still recommend it. But I found their explanation confusing because I had read on Xiaohongshu (a Chinese social media platform) that there were indeed shuttle buses from the city. Another staff member was more straightforward, saying there should be a bus but admitted he'd never been to the high-speed rail station himself and suggested a taxi might be a better option. Overall, the minor issues don't overshadow the positives. I highly recommend this hotel!"

"Niin hyvä"

"The hotel is quite nice, but guests smoke everywhere, so if you are sensitive to cigarette smoke, I would not recommend staying here."

"The hotel was located in the supreme area surrounding by the famous night market, restaurant, cafes and river. Within the walking distance you will found good foods and coffees to start your day. The hotel amenities is good all you can have and a nice pool. One con - I think they better have more cleaner cushions."

"This is a high-standard chain hotel. I regularly travel to Vientiane, so I’m quite familiar with the common challenges faced by large hotels here—especially when it comes to staff quality, which often doesn’t match the standards of big hotels in other countries. However, this hotel is making a noticeable effort to address that issue. While it’s not perfect yet, you can still clearly feel the luxury and overall standard of the property. In terms of cleanliness, aesthetics, and organization, there’s nothing to complain about. The hotel maintains a solid 5-star standard. The property feels very new, and it comes with modern technology—USB-C ports and wireless charging are available in the rooms. Breakfast exceeded expectations. Similar to the staffing issue, many large hotels here tend to struggle with maintaining consistent food quality. But here, everything passes—taste, ingredients, and variety are all on point. It feels comparable to staying at Holiday Inn properties in Thailand, which are known for their high standards."

"Probably one of the best hotels in Vientiane. Excellent service and facilities. We spent the weekend there for my birthday. Crowne had the room decorated and a very delicious chocolate cake. Highly recommend to stay there again."

"Very nice and friendly. I must stay with this hotel when ever I come back or traveling to this area."

"Location wasn't far from shopping district down pongdalan rd, only caveat is the wifi sucks, it cuts out every 10 to 15 minutes, made it extremely hard for work to be done, and for my tiktok. Also, Laos sim card and network cut out ALL tiktok live streams, couldn't access them at ALL... If you're a tiktoker, don't count on doing ANYTHING on it from Laos..."

"The hotel's cleanliness was impeccable, the staff were incredibly friendly, and the breakfast was both diverse and affordable. Overall, the experience far exceeded our expectations. Highly recommended!"