Angsana Velavaru arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your experience with us!We are delighted to hear that you enjoyed the taste of our Western cuisine, the carefully sterilized tableware, and the high-quality drinking water in our restaurant. It’s wonderful to know that you found our pricing competitive during the peak season as well.We appreciate your constructive feedback regarding the beach villas and the overall service experience. Your input is invaluable, and we’ll ensure that these areas are addressed with our team.Regarding bookings through Ctrip, we understand the importance of providing a well-rounded experience that includes added value for our guests, regardless of the booking platform they choose. We will certainly review our existing packages with Ctrip to identify opportunities for improvement. Thank you again for your valuable feedback and for helping us improve. We hope to welcome you back for an even better experience in the future! Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your feedback!We are thrilled to hear that Appa’s enthusiasm and thoughtful handmade gifts added a special touch to your experience. It warms our hearts to know that you enjoyed the stunning white beach and that your children had such a wonderful time exploring the area, especially with the hermit crabs.We look forward to creating more special memories on your next visit! Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your experience with us! We are pleased to hear that you found the overall value of our resort to be worthy of your stay and enjoyed the in-ocean villas. It’s great to know that you appreciated the sea near the beach for swimming and had the opportunity to see the tamed sharks.We understand your concerns about the snorkeling experience. Unfortunately, the coral bleaching event in 2016 affected over 70% of all corals in the Maldives, which has had an impact on the underwater ecosystem. While this event has led to some challenges in coral health, we continue our efforts to plant new corals and nurture the marine life around the resort. We are optimistic that these efforts will help restore the vibrant underwater world over time.Once again, thank you for staying with us. We hope to welcome you back for a more enhanced experience in the future!Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you found our in-ocean villas to be beautiful and that you enjoyed the serene environment of the resort, with its clear waters and fine sand. We take great pride in our dining options, and it’s wonderful to know that you appreciated the quality of our cuisine across our four restaurants.We sincerely apologize for the issues you encountered with flies and mosquitoes in the restaurant and your villa. We take your concerns seriously and are actively working to implement measures to minimize these disturbances. Our goal is to ensure that all our guests enjoy a comfortable and pleasant experience.Additionally, we appreciate your observations regarding staff engagement. We are committed to providing exceptional service, and we will be reinforcing training with our team to encourage a more proactive approach to guest interactions. A warm greeting can make a big difference, and we want every guest to feel welcomed and valued during their stay.Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for an even better stay!Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback following your recent stay with us!We are pleased to hear that you enjoyed the spacious villa, private pool, and reliable air conditioning. It’s great to know that you found our service and hygiene process to be up to standard and that you enjoyed the daily rotation of our culinary offerings.We appreciate your comments regarding the outdoor toilet and shower. We understand how this could be less convenient, especially with the presence of mosquitoes. Your suggestion to install a door in the corridor is noted, and we will certainly consider it as we work on improving our facilities.Our complimentary house reef snorkeling and sunset cruise are indeed one of the standout activities of our hotel. We are thrilled that you had the opportunity to experience the beauty of the sea and marine life.Thank you once again for your feedback. We look forward to welcoming you back for an even better stay!Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your feedback. We appreciate your insights and apologize for falling short in some aspects of your stay.We understand the importance of modern amenities and our team will definitely consider adding USB sockets to our beach villas as part of our future enhancements. We also regret that the dining options did not meet your expectations and will work on diversifying our menu to provide a more satisfying culinary experience for our guests.Regarding the weather, we understand it can impact your plans and the disappointment caused by the cancellation of certain activities. Your safety is our top priority, and such decisions are made to ensure everyone’s well-being. Rest assured, we will consider offering more indoor activities to ensure our guests have enjoyable stay regardless of the weather conditions.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better holiday experience next time.Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your positive feedback! We are delighted to hear that you had such a wonderful experience at Angsana Velavaru and that you found the Maldives to be stunningly beautiful. We strive to provide exceptional service and create unforgettable memories for our guests, and it's incredibly rewarding to know that we succeeded in doing so for you. We hope to welcome you back for another unforgettable stay in paradise soon!Best regards,Ahmed ZahirHotel Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your positive feedback with us!We are thrilled to hear that your experience at the in-ocean villa exceeded your expectations, particularly the quality of our all-inclusive meals. We are delighted that you found the snorkeling experience to be excellent as well.However, we apologize for any inconvenience you encountered with our email communication prior to your arrival. We understand the importance of timely and efficient replies, and we will address this issue promptly to ensure a smoother experience for our future guests.It's wonderful to know that you enjoyed the service at our Azzurro Restaurant., and your appreciation will definitely pass along to our team, including the gentleman who assisted your family. We are glad our staff could contribute positively to your stay.Thank you once again for visiting us, and we look forward to welcoming you back!Best regards,Ahmed ZahirGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share with us your recent experience at Angsana Velavaru!We are genuinely sorry to hear about the delay you experienced during your check-in process while transitioning from the in-ocean villa to the beach villa. We acknowledge that this falls short of the service standards we strive to provide. We understand the frustration caused by the extended wait, especially when you were eager to explore the stunning beauty of the Maldives.Your feedback is extremely important to us, and please be assured that we are taking this matter seriously. Our team is conducting a thorough investigation into the circumstances surrounding the delay to prevent any recurrence in the future.Our commitment is to provide a seamless and delightful experience for all our guests, and we regret falling short of your expectations. We hope that, despite this initial setback, you were able to enjoy your time at Angsana Velavaru and make the most of your stay with us.Once again, we apologize for any inconvenience and sincerely hope you will give us another opportunity to provide you with the exceptional service you deserve. Your satisfaction remains our top priority, and we look forward to welcoming you back for a more enjoyable visit next time.Best regards,Ahmed ZahirHotel Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your support and for sharing this excellent review.We are delighted to learn that you had a pleasant experience at Angsana Velavaru and that our staff provided you with exceptional service throughout your stay.We look forward to welcoming you back!Best regards,Ahmed ZahirHotel Manager