Sotetsu Fresa Inn Ginza Sanchome

房間雖小但還算安靜、乾淨、舒適，一連住了六晚，各種洗漱用品都自助可取，每兩天讓打掃衞生收拾垃圾，也弄得很乾凈，交通便捷。就是每天衹能在門口才能打開行李箱，如果兩個同時打開就開不了衞生間的門了😀

I never stayed there and they charged me for 5 days and would not refund me any money at all

服務非常好，有吸煙室很棒，乾淨衞生，辦理迅速，工作人員熱情禮貌，位置非常好，周邊很多地鐵站，去哪裡都方便，價格也不算太貴

酒店乾淨整潔，設施方便，服務流程順暢，滿意。

完全差評！幫朋友預訂酒店朋友一個人住訂了七天衹住了兩晚就提前退房了前台又誤操作把七天的全款都退了退房的時候前台直接通知可以走了結果朋友到國內的時候通知她需要付兩個人兩晚的錢，我自己住在同酒店另外一間已經付了七晚房費的房間。朋友在溝通下表明衹願意付一個人兩晚的錢，結果我白天在外面玩完回來後發現酒店卡被鎖了，去前台問他們還一點歉意都沒有，酒店方想收錢多收一個人頭收不到就來鎖我的卡給我造成麻煩。來東京旅遊一週有半周每天都在接攜程客服電話來問我這個事情 旅行的心情完全完全被破壞。 Total disappointment! I booked a hotel for a friend. She was staying alone for seven days but checked out after only two nights. The front desk made a mistake and refunded the full amount for the seven days. When she checked out, the front desk just told her she could leave. But when she got back to China, she was informed that she needed to pay for two people for two nights. I was staying in another room of the same hotel and had already paid for seven nights. My friend insisted on only paying for one person for two nights. When I came back from playing outside in the afternoon, I found my card was locked. I went to the front desk to ask them, but they didn't even show any apology. The hotel wanted to charge for an extra person and when they couldn't, they just locked my card, causing me a lot of trouble. During my one-week trip to Tokyo, I spent half of the week answering calls from Ctrip's customer service about this matter. My travel mood was completely ruined.

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