Hotel Resol Ikebukuro

BED BUGS ALERT!!! I had an absolutely horrible experience at this hotel. Shortly after checking in, I began noticing itching on my skin, and upon closer inspection, I discovered bed bugs crawling on the sheets and mattress. I immediately contacted the front desk, but the staff could barely communicate in English, making the situation even more frustrating. When I showed them the pictures of the bed bugs, they refused to admit that the issue came from their hotel. To make matters worse, the hotel was completely unwilling to take responsibility for the situation. Instead of offering a resolution, they told me to go see a doctor to prove that the bites were from bed bugs. However, they refused to cover any of the doctor’s fees. It felt like they were trying to dismiss the issue rather than address it properly. The entire experience was stressful, frustrating, and disappointing. I will never stay here again, and I highly advise anyone considering this hotel to think twice. They not only failed to handle the problem but also lacked any accountability or customer care. Avoid at all costs

The location’s good, there’s convenience store right at the corner, reasonable price, perfect for couples.

非常好，第二次入住了。第一次住的時候，落下剛買的優衣庫的T恤，寫信聯繫酒店，問能不能幫忙保管，一個月後會再來住，到時來取。沒想到酒店同意了，雖然T恤不貴，但失而復得的感覺還是超棒啊，絕對加分🤗🤗🤗