Best Western Tbilisi City Center arvostelua

This is a perfect hotel!

Плюсы: Хорошее расположение, питание включено, чисто, постельное белоснежное, посторонних запахов в помещении нет, есть зубная счета, и шампуни/гели. Минусы: Очень тонкие стены, слышно все, как кто то моется, как сливают воду, как разговаривают в коридоре и в номере( такое ощущение что стоят над тобой ) , когда горничная пылесосит это просто невыносимо, спать вы точно не будете, а если она в этот момент будет говорить по телефону то вы ощутите себя на концерте. Питание не плохое, но проблемы с чашками для кофе, из либо нет либо уже осталась одна, две.

Das Hotel war top. Hat alles gepasst für diese Kategorie

Очень плохо

Just so so. The breakfast is very simple. My room was not cleaned next morning

I had an extremely disappointing experience during my stay at Best Western Tbilisi from May 10-14, 2025. Below is a breakdown of the issues I encountered: Unreliable Air Conditioning: Upon check-in, I was not informed by the hotel staff that the AC had been down for several days. The room was unbearably hot (around 2:00 PM), and when I reported it, I was told the AC was off due to anticipated cool weather. After multiple follow-ups, I was informed that a technician could only address the issue the following day. I was left with no AC for the night, with the only suggestion being to keep the balcony door open. Telephone Issues: The telephone in the room wasn’t working, so I had to go down to the reception to report each issue in person, which was incredibly inconvenient. Unhelpful Front Desk Staff: The front desk staff was unresponsive and appeared helpless. They repeatedly stated they could not turn on the AC or offer a refund due to hotel policy. I requested a refund due to the unacceptable conditions, but they refused without offering any viable solution. The hotel manager was either on vacation or unavailable and did not respond to calls from the front desk. Lack of Customer Service: Despite these multiple issues, the hotel staff seemed indifferent, offering no real assistance. The staff’s attitude was disappointing, especially given Best Western’s reputation for customer service. Only after involving the local police was I granted a full refund for my stay. This entire experience ruined my trip, and I would strongly advise potential guests to consider other options when staying in Tbilisi. I would expect much better customer service from a brand like Best Western, and I sincerely hope the hotel addresses these issues to avoid future complaints.

The rooms are terrific. The front reception and the cleaning staff are lovely. The restaurant at the hotel is is just not that good- but I would def stay again. Great neighborhood!

No ac working terriable don’t stay best western anywhere .

It's the cosiest hotel in the center of Tbilisi. Wonderful people work in the hotel! They made our trip excellent. It was wonderful! The rooms comfortly furnitured. Comfortable bed and armchairs, balcony , it's so amazing!The breakfasts are diversed and delicious. Great employees of the Best Western make this hotel the best in the city! Thank you all for your perfect work. Highly recommend this hotel for comfortable holidays!!! Nati is the best❤

Booked a room here for 3 days. Clean room, good service, and friendly receptionists (shoutout both Mariams, security guard). Also very close to a 24/7 grocery store. My only issue was the room was uncomfortably warm. Otherwise, enjoyed my stay :)

Es gibt bessere Alternativen Aircondition über dem Bett angebracht, blässt die ganze Zeit auf dem Kopf und man wacht morgens mit Kopfschmerzen auf. Die Zimmer zur Strasse sind extrem laut, auch bei geschlossenem Fenster. Das einzig gute, sind die Lage und die Dusche.

Average

Excellent staff❤️Lika,Lizi and Natia are always ready to assist you. Located in the centre of the city. Comfortable and Clean Rooms Would recommend it for sure.Restaurant service was good and mostly liked the Ceaser Salad and "Kachapuri" the Georgian Dish was great

I had a wonderful stay at Best Western in Tbilisi! The hotel is clean, comfortable, and in a great location. What truly made the experience memorable was the warm and friendly service. A special thank you to Elena at the reception—she was incredibly welcoming, helpful, and always had a smile. She made check-in smooth and went out of her way to assist with anything I needed. Highly recommend this hotel, and I’ll definitely be back!