Uima-altaalliset hotellit kohteessa Cebu

I had a wonderful stay at Fili Hotel and was truly impressed from start to finish. The hotel is beautifully designed, with modern interiors and a luxurious yet comfortable atmosphere. Every detail, from the lobby to the rooms, feels thoughtfully curated and elegant. The room was spotless, spacious, and very comfortable. The bed was incredibly cozy, and the amenities provided made the stay even more convenient and relaxing. I also appreciated the peaceful ambiance, which made it easy to unwind. The staff were exceptional—friendly, professional, and always ready to help with a warm smile. Their hospitality truly made the experience memorable. The breakfast offered a wide variety of choices, which I appreciated. While there were many options available, I feel there is still a little room for improvement in terms of selection and variety. That said, the food was fresh and nicely prepared. Overall, Fili Hotel exceeded my expectations. I would highly recommend it to anyone visiting Cebu, and I’m definitely looking forward to staying here again!

All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel. Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold. Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath. Afternoon Tea (2:30 pm - 4:30 pm) Light snacks with a limited selection of savory and sweet bites, they need to improve on this. Evening cocktails and canapés (5:30 pm - 7:30 pm) Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks. I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction. The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance. Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels. The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk. The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay. Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect. Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.

The hotel is about a 15-minute taxi ride from the airport, which is true and very convenient. You're greeted with live music at the entrance. Security is present: security checkpoints, baggage scanning, and guards with dogs. The hotel has its own beach and three entrances to the sea. The water is crystal clear, fish swim right off the shore, and life jackets are free. The hotel is very family-friendly. There are water slides, a kids' club, and a huge playroom. You can even leave your child with a nanny (for an additional fee). There are daily activities for both children and adults, including arcade machines, air hockey, and morning yoga. Breakfast is included, and it's excellent. There are two restaurants, a huge selection of food, and everything is delicious. Even ice cream is included. After breakfast, children are given marbles—a small change, but a nice touch. Lunch and dinner are extra. There are Italian and Cantonese restaurants, as well as various buffets. There are bars on the beach, by the pool, and in the lobby. Live music plays in the evening, creating a great atmosphere. The grounds are vast: golf, mini-golf, tennis, billiards, table tennis, and badminton. Wi-Fi works great throughout the property. The staff is very friendly. The main drawback is the renovations; they need a refresh. However, the service and infrastructure are still excellent.

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

I enjoyed my stay in Crimson Resort, the room is big and spacious for families, the staff are friendly and well trained, the four pools are huge and fun and the daily breakfast is delicious. We especially enjoyed the foam party at adult pool and Crimzone pool, the playground in Crimsone, the seaweed collection activity, snorkeling and the complete amenities of the room. Cebu beach is so pretty. Big shout-out to Clint in breakfast for his very warm service to me and my daughter. Cons: - There was no housekeeping done on 2nd day of my stay which was not informed to me in advance, I think that was not professional. - They don’t allow food delivery in but the food in the resort is not that delicious to be had everyday (I tried sisig, inasal and pizza). - You need grab or taxi to go out to Cebu city (and face the jam) as the shuttle only runs 3x a day, so it’s not convenient if you want to explore Cebu.

This is a hidden gem and we highly recommend this resort! Pros: - It is next to a coral reef and they provide free snorkeling equipment in great condition to use! This is the best reason to stay here, all the snorkeling you want for free and without the need to travel! - Very cozy environment with about 8 rooms only? You will have lunch and dinner with the same groups of people. - Food is delicious, slightly expensive but reasonable. From my short experience, the specials of the night tend to be nicer than the normal menu items, but they are all good regardless. - I love the resort arranged tour. We took a whale shark + secret waterfall tour, and the guide, Alex, was great. It was a personal tour (2 of us) and we had to leave at 4am (we were slightly late and left around 405-410am), and when we reached the whale shark place, it was already quite crowded and we got a queue number of 52 - still pretty good. After taking the queue number, there are a bunch of shops to shop around, but we stupidly forgot to bring any cash, and Alex was kind enough to lend us money for breakfast and souvenirs. He even helped us bargain with the street peddlers when they tried to overcharge us. When swimming with the majestic whale sharks, he used his go-pro to help us take photos and videos, so we just need to enjoy ourselves and pose. Personally, I think the whale shark experience is pretty basic, not well organized and too crowded, but Alex made the experience unforgettable with his personal touches and help. Cons: - The worst part is getting there. It took us 5.5 hours to get here from Mactan-Cebu Airport using the private transfer when we arrived around 1230pm Saturday. There was jam to get out of the airport, jam in Cebu city and road works all along the road to Granada. When we returned to the airport in Monday morning 4am, the trip took about 3 hours. - The massage is in a room with a nice sea view, but the massage was very gentle and I prefer something stronger to sooth the body aches (from sitting in the car for over 5 hours). So I guess this is up to personal preferences. - The snorkeling was great, but it could be a bit intimidating when it's just the 2 of us snorkeling unsupervised in a large open sea. We did not face any danger, but also did not dare to venture too far and for too long as we city folks are worried about snakes and jellyfishes. We do see fishes jumping out of the sea in the distance, and this could be a sign of predators nearby. - Adults only. We enjoyed ourselves tremendously and would love to bring our kids here in the future and spend more time here. However, with their adults only policy, we won't be able to do that.

I recently stayed at Bluewater Maribago and had an overall pleasant experience. The resort offers a relaxing atmosphere with strong hospitality standards and several standout features, though there are also areas that could benefit from improvement. What I Liked 1. Excellent service and hospitality, especially at the Oyster Bar. The staff were attentive, warm, and professional, which truly elevated the dining experience. 2. Newly refurbished modern rooms that feel fresh, clean, and well-designed for comfort. 3. Convenient buggy service around the property, which makes getting around easy and enjoyable. 4. Lifeguards stationed at all pools and swimming areas, providing reassurance and a strong sense of safety for guests. 5. Anuma Spa’s ambience and treatment selection, which offer a relaxing environment with a wide range of spa services to choose from. Areas for Improvement 1. Breakfast management during peak hours needs significant improvement. Around 8:30 AM, the breakfast area becomes very busy, and food replenishment is slow. For example, while there are three hot steamers dedicated to eggs, bacon — a hot favorite — is served on a small plate that gets wiped out within seconds. Food supply and quality control during peak periods should be better managed to ensure consistency. The bread selection, however, is excellent and deserves recognition. 2. Security procedures may unintentionally compromise guest privacy. Guests are frequently asked to state their room number when leaving the lobby, and again when entering through the guardhouse — first to taxi drivers and then to security officers. This means multiple strangers may overhear room numbers, which raises safety and privacy concerns. A more discreet verification process would enhance guest security. 3. Spa promotions for in-house guests are lacking. While the spa experience is excellent, there are currently no exclusive perks for staying guests. Introducing options such as an early bird discount (e.g., 10:00 AM–3:00 PM) or curated half-day and full-day “head-to-toe recharge” packages would be attractive. The spa pricing is relatively high compared to comparable standard spas outside the hotel, so value-added incentives for in-house guests would make the experience even more appealing. Overall, Bluewater Maribago offers a comfortable and well-maintained resort experience with strong service standards. With improvements in breakfast management, privacy-focused security procedures, and enhanced spa promotions for in-house guests, the resort could further elevate its guest experience.

Perfect resort for a getaway, with friendly and super helpful staff! We had a great time there!

Stayed with my toddler for one night. Hotel room was great and clean but their service sucks. I requested to borrow utensils but they never came. Aqua play was closed due to maintenance. Playroom was not free for the type of booking that I availed which sucks cos it says on the fine print that it’s free. It made my toddler so disappointed cos of wrong info. Beach was dirty and low tide when we came. Swimming pool was dirty. The only highlight i guess was the breakfast buffet, lots to choose from and delicious.. but overall it’s kid friendly, although we just came in at the wrong time. Some facilities needs some maintenance and some Korean guests needs to know where the trash bin is located. Ts