Brava Suites by Zia Surabaya

Kamar tidak bersih, lantai dan sprei kotor.

No body soap, no comb, no hairdryer, the bed is pretty small

Kamar yang tersedia tidak banyak tapi kamarnya masih oke untuk menginap...

Hotel was understaffed during my stay. I stayed for 2 nights. The reception desk was always unoccupied except for the time I checked-in. It appeared that the housekeeper had to double as the receptionist. Overall, the room was clean but the floors were not wiped very well. I stayed in a twin-bed room. I was charged Rp.100,000 for a late check-out after 1pm, which I think is fair. However, they only accepted cash for this late checkout payment, and as I had no cash at hand, I had to walk to the nearest Indomaret to get some cash. The receptionist/housekeeper had no clue where the nearest atm was, so I had to look that up myself. He also did not offer any other solutions or accepted my solution of a mobile banking transfer. This caused me to be late for my next appointment. During check-in, my debit card payment was accepted so they have an EDC at the reception desk. Room amenities were adequate.