Löydä 5 tähden hotellit kohteessa Nairobi

I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay.

算內羅畢很新很豪華的酒店了，酒店安保檢查非常嚴格，進門口會有保安詢問，警犬查防爆，進到大堂還需要把隨身包進行安檢，還有配槍的安保人員。不過完全不用擔心安全問題，純粹是政府要求。酒店的服務員很nice，無論是前台，禮賓部還是餐廳，所有人都很友好，有任何問題都盡力解決。 酒店設施很齊全，有乒乓🏓，飛鏢🎯，健身房，露天游泳池。餐廳的早餐很豐富，咖啡很好喝。 酒店的地理位置不是很中心，附近沒有餐廳，要麼在酒店用餐要麼可以Uber去最近的village market，裏面有吃有買，很方便。

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

Such a peaceful quiet beautiful part of Nairobi. Hassan was brilliantly helpful in finding me a quiet room for some much needed rest after lots of travelling. Great food and gardens and can’t r commend highly enough Will return for sure

This hotel was amazing. I was pleasantly surprised and impressed with everything. I loved the decor, the facilities and most importantly the professionalism of the staff. John at reception was fantastic, he recognised I was a silver member and had macaroons and chocolates out in my room. Nick in concierge was also great, they went over and beyond to help me. The rooms were a dream, the beds very comfortable, decor to dream of and a vide range of TV channels. Housekeeping brought a coffee homemade face scrub which was wonderful and made my skin feel so smooth. The roof top bar and restaurant is a must; the ambience, food, drinks and views are all top rated. This is my favourite Hilton I've been to.

【清潔さ】 新しいホテルでとてもきれいでした。 お部屋は広く、かわいらしい感じ（ホテルの名前の通り全体的に宝石感があって素敵でした）で、快適でした。 サウナも利用したのですが、気持ちよかったです！ 【立地】 ナイロビ中心部からも行きやすく、近くにはおおきなショッピングモールもあり（車で行くことをおすすめします）、便利です。 徒歩圏内にはカフェやスーパーもあり、何も困りませんでした。 【サービス】基本は全て良かったのですが、最終日にホテルで食事をした際に、かなり大きな金額間違いがありました。クレジットカードで支払っていましたので、一度返金キャンセルをしてただしい内容で決済してほしいと伝えたところ、できないと言われ。差額分のワインを渡すのでこれでいいか、と言われた時は驚きました。飛行機の時間も迫っていたので、USDで現金での返金をお願いしたところ、できないと言われ、結局クレジットカードへの返金申請書面を書いて帰国。本当にきちんと返金されるのか帰国後も不安でしたが、返金対応されました。最後まで間違いを謝られることはなかったです。すごくいいホテルでしたので、最後の対応にはがっかりしました。

Hyatt Regency Nairobi Westlands is a modern, stylish hotel in a great location. It has spacious rooms with city views, great food, a rooftop pool, and a gym. Perfect for both business and leisure stays.

It was a comfortable stay with good service. Food was good. As im a tourist from overseas, not sure if my diarrhoea was from the dinner/breakfast here or it was from not being used to the food/food from the previous place. Nonetheless, enjoyed my stay. My partner did not get diarrhoea so am not too concerned that it is the hygiene of this place. Everything looked good with good security

Here are some details for your information： Reason why you should not stay unless they could change: 1.picking up us from NBO termination to the hotel like 20mins for 5k and even no water provided when picked us， while i happened stayed in a much more expensive hotel in Mobasa only charged 3.5k with iced water and 1 hour trip. 2.the room has some smell from its new facility，very distinguish as i step in， the towel on top shelf of the shower room always has the same smell，very uncomfortable 3.what im most mad at， was someone took away our one set of brush， slipper，and the welcome chocolates. just because we dont need them for one night，i found it on the second day leaved a note with tip，someone only took the tip away but dont give me what i asked for. 4. One of The elevator has been broken since the second day and sometimes two of them, luckily I am only given room on the 3rd floor Good thing is: the coffee is kinda okay and the table in the room is kinda remarkable

This is a residence and not a hotel, so you should not expect the same level of service as a hotel, but there were sufficient services such as cleaning and security. The room was spacious and had a good view, so I had a comfortable stay.