Just need a night stay for catching an early flight. The room is clean and front line lady is nice. Coffee is served in lobby. The only minor issue is the bath tub tab keeps dripping a lot of water while hving a shower so it is not a full load. According to the check in lady, armed security will be stationed at car park at night time, feel safe. Will stay again next time.
The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
Impecable room, very comfortable and so quiet that makes it easy to oversleeping :)
The location is very convenient.
Pool is ok (outdoor or on the roof would have been better than indoors). Also, there is no hot tub, and whileni can understand it is crazy to use one in summer, I can see it being handy in winter and spring...
The bar is nice, but it would have benefited from being a bit away from the checking lobby to have a better atmosphere and lighting.
Overall: recommended!
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