Akaba Hotels with Nouto- ja jättöpalvelut

"房間非常不錯哦，陽台也很大。視野開闊，周邊配套設施也很好，離酒店不遠就有一家中餐館，非常奈斯，下次還會再住這裏！"

"the call center in Egypt were very rude hang up on me , the second call to confirm reservation they are unhelpful and took them 18 min to confirm simple thing they kept me on hold for simple thing, they were unhelpful without any knowledge about hotel booking and rooms one of our rooms 631 a/c was not working very disappointed with hilton this time to be fair, the reception disk T HILTON aqaba were very nice and helpful and tried to compensate us"

"Very clean and very good location"

"الفندق حلو ومرتب وكتير محترمين الموظفين بس صراحة اول ما دخلت الشراشف والسرير كان عليهم شعر والبانيو بالحمام مش نضيف عليه رواسب حكينا معهم طلعوا فورا نظفوا كلشي"

"Die Pool-Landschaft ist sehr schön. Es gibt 2 Adult-Pools, die Familien Pools und die Rutsche sind so gelegen, dass sie die Adult-Pools nicht beeinträchtigen. Die Beach ist schön, man kann schnorcheln. Sehr aufmerksamer Service. Die Lage des Hotels ist super, weil direkt am Roten Meer. Abendessen kann man auch gut ausserhalb des Hotels. Das Frühstücks-Buffet ist üppig und vielseitig. Ein sehr relaxter Aufenthalt. "

"Our stay in this hotel was very good. The staff of this hotel was very helpful and very nice with us. The breakfast is a buffet with traditionnal jordan food and it was good."

"Hotelli on puhdas ja mukava, aamiainen on hyvä. Elämä on hyvä jalankulku, ja lähellä on pieni kauppalaitos, joka voi ostaa ja syödä. Suosittelemme lähellä ABC-pankkia ATM-maksun, muodollisuuksien maksun on oltava vain 5JD, maksun enimmäismäärä on 1000JD (kävely 1 minuutti)"

"We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!"

"Отель в пешей доступности от пляжа. Рядом есть большая парковка, внизу обменник и множество магазинов. Постель чистая, хоть были небольшие пятна. Стены при входе в номер грязные. Завтрак не очень разнообразный, проходит на последнем этаже с красивым видом на море. Останавливались на две ночи, уборка была каждый день, но мы отказались, взяли только воду. Рядом мечеть, утром будет слышно, имейте в виду, если чуткий сон. Случайно разбили кружку и сказали об этом на ресепшен, штраф не взяли."