Seaview King Size Bed - Merinäköala king-size-vuoteella
Majoittunut 3. 2025
Pariskunnat
3 arvostelu
6.0/10
Lähetetty 23.4.2025
Clean room but terrible service. I called the receptionist to see if they have laundry service available but she said no, I need to look myself. I then asked if she could point me to a dry cleaner and she says no, I need to look myself. Later I found that the hotel does indeed have dry clean service and it was available in the room. The receptionist did not like foreigners.
The vending machines are also not functional, but you can walk to a convenience store.
The air conditioner is very strong.
It is also right above a train station, so that is convenient, but not too much to do at night within walking distance.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for choosing our hotel and for sharing your valuable feedback about your stay. We sincerely apologize for failing to meet your expectations.Regarding the service issues you raised, we deeply regret the inconvenience caused. Our hotel does provide dry cleaning services (this information should have been included in the in-room directory), and the front desk's failure to accurately communicate this reflects a lapse in our training protocols. We are immediately implementing enhanced staff communication training to ensure all guests receive clear and consistent guidance.We wholeheartedly apologize for the discomfort you experienced. Please know that we do not tolerate discrimination in any form and are committed to treating every guest with equal respect and cultural sensitivity.