Orange Hotel (Shanghai Zhongshan Park, East China Normal University)

房間靠角落不是很滿意！入住的時候就跟前台整不愉快！告訴我有窗的沒有了，帶着孩子就很不滿意！每年都住這邊的。後來協商之下雖然給了我個有窗的，房型奇怪，邊角落的……這次體驗感超差……18年開始上女馬比賽就住這家，每年都來，看來明年要換一家了

I chose this hotel for two reasons. First: it’s located very close to East China University. Second: the good breakfasts. That was the case before, when I stayed here previously. Unfortunately, the good breakfasts are now gone. Absolutely! Due to hotel renovations, breakfast is now limited to three pre-selected options, which must be ordered the night before for a specific 30-minute time slot. This is terrible and highly inconvenient. It’s a shame that the Ctrip website does not warn guests about this in advance. As I mentioned, the hotel is currently under renovation. While this is noted on Ctrip, I didn’t expect the scale of the construction to be so massive. When you arrive, it feels like the hotel isn’t even operational: the first floor is a construction zone, covered in dirt and dust. Guests have to go up to the fourth floor. There are also issues with electricity and heating. I understand heating is a common problem in Shanghai, but when it’s +6°C outside, you’d expect to be able to use the air conditioning for warmth. Sadly, that’s not possible here. On a positive note: the hotel staff remains as friendly and helpful as ever. I realize renovations are meant to improve comfort for future guests, and temporary inconveniences are inevitable. But why isn’t the hotel management offering discounts during this period? That’s standard practice in such situations. Instead, room rates are the same as usual, even higher than before. In their response to this review, the management will likely write: *“Thank you for your feedback, we’re working hard for you, sorry for the inconvenience, maybe next time we’ll offer a discount.”* But this should be done immediately, not “later,” “next time,” “in a month,” or “in a year”! It feels like the hotel management is trying to maximize profits without considering their guests. Had I known about the discomfort in advance, I would’ve chosen another hotel for my stay this time. ***** 我选择这家酒店有两个原因。 第一：它离华东大学非常近。第二：早餐很棒。这是我之前住在这里时的体验。遗憾的是，如今丰盛的早餐已不复存在。绝对如此！由于酒店装修，早餐现在只提供三种固定套餐，必须提前一晚预订并选择30分钟的就餐时段。这非常糟糕且极其不便。携程网站竟未提前告知客人这些变化，实在令人失望。 如我所言，酒店目前正在装修。虽然携程标注了这一点，但我没想到施工规模如此之大。抵达时，酒店仿佛停业一般：一楼是施工区，满地泥灰，客人只能去四楼办理入住。电力和供暖也存在问题。我理解上海供暖普遍不足，但当室外温度只有6°C时，你总该能开空调取暖吧？可惜这里做不到。 值得肯定的是：酒店员工一如既往地友善且乐于助人。 我明白装修是为了未来客人的舒适，暂时的不便是难免的。但为何酒店管理层不在此期间提供折扣？这种情况下打折本是常规操作。然而房价不仅与平日持平，甚至比过去更贵。估计酒店回复这条评论时会说：“感谢您的反馈，我们正在努力改进，对不便深表歉意，下次或许会提供折扣。”但这种事本该立即行动，而不是“以后”“下次”“下个月”或“明年”才做！ 显然，酒店管理层只想最大化盈利，完全不顾住客感受。若我提前知晓这些不便，这次绝对会选择其他酒店入住。

出差多次入住了，性價比很高，期待裝修後更好的環境