Grand Kempinski Hotel Shanghai

We had a wonderful stay at the Grand Kempinski and would highly recommend it. The service was truly excellent—staff were attentive, friendly, and always willing to help with anything needed. The room was beautiful, well-designed, and very comfortable, especially the bed, which made it easy to relax and get a great night’s sleep. I also really enjoyed the hotel’s common areas; they were thoughtfully decorated and created a welcoming, elegant atmosphere. The breakfast was another highlight, offering a great variety of high-quality options to start the day. On top of that, the location couldn’t be better—convenient and close to Pearl Tower and Shanghai Tower, with amazing views that made the stay even more special. Overall, a fantastic experience. I would definitely stay here again.

quite comfortable scent in the air, vintage room and amenities, good for business, extremely expensive bars and restaurants, not too good for families.

Wonderful customer service from the concierge staff to the front desk staff. Location is prime to the Oriental Tower, metro lines and delicious restaurants in the area. Rooftop pool and bar were a nice addition to my relaxing Easter weekend. A thank you to Mr. George for his attentiveness and kindness. Ciao!

Grand Kempinski Hotel Shanghai is in the less crowded Lujiazui area, within 10 min walk to the metro. It is near Oriental Pearl Tower and a few convenient stores. Our Deluxe Bund View King Room has a nice view of North Bund side’s SMP Plaza, but not of the Oriental Pearl Tower. The room is big and bedding is very comfortable. Our check in and out was relatively fast and easy, but note they charge the deposit to your credit card instead of putting a pre-authorization hold like most other hotels. Housekeeping was mostly done well, except for 1 day where the bedsheet was stained and coffee cup not washed. They helped to extend our check-out by 1 hour without any issue. Overall, it’s a good hotel to stay in Shanghai.

We enjoyed our stay. Not new hotel but maintained well with five star standard services. All staff are very polite and helpful. Very convenient location to oriental pearl tower. Walking distance to McDonald and Tim Horton. Also walking distance to local breakfast places. We upgraded our stay and can see the tower from our room.

We booked 2 standard rooms and they upgraded us to Skyline rooms during check in upon learning that we’re GHA members.  We’ve got fantastic view of the bund from our rooms.  I left my glass window open throughout the night to enjoy the view.  The location is very good, within walking distance to the shopping malls around Oriental Pearl Tower.  We also enjoyed the lounge for 1 nite by paying extra ¥350 per room as GHA member.  The coffee and egg Benedict were fantastic.  The breakfast spread at Elements restaurant was good, lots of varieties from both western & oriental cuisines.  Very good deal we got !

very nice hotel, best location, near from family mart, restaurant and malls

Good location , breakfast is good , some room facilities are old

As expected of a premium class hotel. Paid a little for do a room with a view - so my room was on the 27th floor (executive floors), overlooking the orientalist pearl tower and DBS building next door. Very convenient location if on business and to the river. Bathrooms a bit dated (beige and brown marble) but not too badly. Rooms are bright and modern though I feared the adjacent towers could see in if my lights were too bright.