Christine
16. syyskuuta 2024
1. The building is old but the homestay is clean and bright, with a convenient location.
2. The service is excellent. Customer support is highly responsive and accommodating. For example, when the ceiling light in one of our rooms malfunctioned on the day 1 when we went in, we contacted customer service via WeChat, and they promptly sent someone to fix it. Additionally, when we requested a late check-out at 1 PM to coincide with our airport transfer, they graciously accommodated us. We really appreciated this level of service.
3. Toilet is old but average clean, the shared toilet and the master bedroom's bathroom had poor ventilation, leading to small flies due to the humidity. The master bathroom has a bathtub, and since we had to shower in it, the floor became quite slippery, almost causing us to slip several times. It would be great if the landlord could improve this.
4. Toiletries and a hair dryer were provided, and a stand steamer was made available upon request prior to our arrival.
Overall, we were satisfied with the prompt service and responsiveness, though the condition of the building and some issues with the bathroom need improvement.
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