Majoituspaikan vastaus: 親愛的 Rae二喜,感謝您抽出寶貴時間分享您在THE AMBASSADOR SEOUL - A PULLMAN HOTEL的體驗。對於您在入住期間遇到的不便,我們深感抱歉。您的反饋將會被認真審查,並作為寶貴的訊息供我們酒店管理層參考,與相關部門共同合作改進服務。我們非常重視您的意見,並希望在不久的將來有機會為您提供更好的服務。此致,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
YEAM
Superior king -huone
Majoittunut 12. 2024
Perhe
3 arvostelu
4.7/5
Mahtava
Lähetetty 14.1.2025
Will definitely stay again with my family.
Käännä
Vieraskäyttäjä
Namsan huone 1 king size vuoteella ja 1 yhden hengen vuoteella
Majoittunut 12. 2024
Matkusta ystävien kanssa
2 arvostelu
4.7/5
Mahtava
Lähetetty 11.1.2025
한파 때 친구들과 연초모임으로 방문한 앰배서더!
남산뷰 쪽 방이 친구들 세명이 놀기에 딱 좋았습니다.
위치, 청결도, 쾌적함, 친절함 모두 좋았는데요.
다만, 따뜻하게 해주신 건 좋았는데 자다가 조금 덥더라구요.
그리고 실내가 너무 건조해서 가습기도 요청해서 받았는데
역부족ㅠㅠ 친구 중에 한명은 너무 건조해서 코피가 날 정도였습니다ㅠㅠ
그거 빼고는 남산 뷰 보면서 푹 잘 쉬고왔습니다. 남산이 아름다운 계절에 다시 방문하고 싶어요!
Käännä
Majoituspaikan vastaus: 고객님께,안녕하십니까,앰배서더 서울 풀만 호텔입니다. 귀중한 시간을 내시어 저희 호텔을 방문하여 주심에 감사드립니다.다만 투숙기간 겪으신 대여물품 부족으로 불편을 드려 진심으로 사과의 말씀을 드립니다. 고객님의 의견은 관련한 유관 부서와 협의하여 호텔 운영에 소중한 자료로 사용하도록 하겠으며, 재방문 시에는 모든 면에서 만족하실 수 있도록 노력하겠습니다.남겨 주신 후기에 다시 한번 감사드리며, 빠른 시일내에 다시 뵐 수 있기를 바랍니다.감사합니다.THE AMBASSADOR SEOUL - A PULLMAN HOTEL
Vieraskäyttäjä
Superior king -huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.1.2025
很好房間很新。硬件很新 樓下還有温泉 服也很nice 地理位置也不錯。酒店窗外的風景一般。出預期
Käännä
Eng Aun
Deluxe King -huone
Majoittunut 11. 2024
Pariskunnat
1 arvostelu
4.5/5
Mahtava
Lähetetty 6.1.2025
Comfortable warmly decorated rooms with basic essentials, toiletries are chargeable items. Only negative is room temperature is centrally controlled and temperature control in room do not work efficiently hence room remain overly hot.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL.We sincerely apologize for the inconvenience caused regarding your room temperature during your stay.We will use your opinions as valuable data for hotel management in consultation with relevant departments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
We stayed for a week in Pullman Seoul and in. general we would come again. Rooms and beds very comfy and clean, service/staff very helpful and very friendly.
A few points we noticed that can be improved:
1. More explanations overall with a few examples:
- We had Lounge access but no one told us there's actually food there in the evening. We found out 2 days in.
- Pools and Sauna don't seem to be included for everyone and even though we had it included we could not use the pool because swimming caps are mandatory and they do not provide some. It would be the most basic thing to eother remove this rule or simply provide swimming caps.
- In the Sauna there are no big towels which can be very confusing for non local guests. Slippers were also not provided (at least to us, but I did see people that had some)
2. Food in Lounge: theres a lot of choices but I was sad there are not as many local options especially for breakfast.
3. Lounge closing times: starting to be as noisy as possible and blasting all lounge the lights to maximum is not a way to remove your guests from a lounge when it closes. It made us feel completely unwelcome. Also we couldn't even take our unfinished last drinks to the room which was literally next door to the lounge. Be a bit. more. flexible and. judt. let the guests do that and then have housekeeping pick up the glass next morning?
These are just minor things overall, but we did notice them and other guests as well. Especially shower caps and lounge kick out were highly discussed topics among multiple guests we met.
However as said overall this was still a 5 star worthy experience and we would still come again tonsee. if the tiny topics we raised were fixed and to enjoy this beautiful hotel again.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize for the inconvenience caused regarding your lounge experience during your stay.We will use your opinions as valuable data for hotel management in consultation with relevant departments. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,THE AMBASSADOR SEOUL - A PULLMAN HOTEL
Youngsik
Deluxe King -huone
Majoittunut 11. 2024
Yksin matkustavat
4 arvostelu
4.5/5
Mahtava
Lähetetty 4.1.2025
리모델링후 첫 방문
대체로 넓고 수압도 좋고 청결함
Käännä
JIHYUN
Superior king -huone
Majoittunut 11. 2024
Perhe
6 arvostelu
4.5/5
Mahtava
Lähetetty 4.1.2025
조식 맛집이에요
Käännä
irenenz
Deluxe King -huone
Majoittunut 12. 2024
Perhe
5 arvostelu
5.0/5
Ylivertainen
Lähetetty 4.1.2025
房間面對南山塔,又能看得見樓下民居風景,視野開闊。床品很舒適。
Käännä
PJC20
Executive King -huone
Majoittunut 10. 2024
Pariskunnat
3 arvostelu
4.7/5
Mahtava
Lähetetty 4.1.2025
Perfect base, a bit quiet neighborhood, but easily accessible to transport.
Great room and great staff. Great view from the club lounge
Käännä
Bluewing_Kim
Deluxe Twin -huone
Majoittunut 11. 2024
Pariskunnat
5 arvostelu
4.7/5
Mahtava
Lähetetty 4.1.2025
청결하고 방이 넓습니다. 동대입구역에서 도보 접근성이 좋은 편입니다. 관광지와의 거리도 멀지 않아서 대중교통으로 편리하게 이용 가능합니다.
Majoituspaikan vastaus: Dear Guest, Thank you for taking time to share your feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in near future. Thank you again for sharing your experience, and we hope your next visit is more pleasant than the previous one. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL