We arrived with no hot water and reported it immediately. They fixed the problem right away and resolved the problem that night.
We requested a microwave and provided it right away. Pillows are great and mattress felt good.
Staff is friendly and excellent service. Plan to stay again to this Hotel in the future.
Käännä
Dwayne
Majoittunut 11. 2024
Muu
1.0/5
Lähetetty 23.12.2024
The front desk staff were not helpful and somewhat rude.
Käännä
Vieraskäyttäjä
Majoittunut 12. 2024
Pariskunnat
2.0/5
Lähetetty 1.1.2025
The place looks nice at first but then you slowly notice the build quality is not great and the walls are paper thin so you have to endure the sound of conversations and TV’s etc until late at night. We literally felt like we were in a cheap city hotel. The room service food was surprisingly expensive. Quality was not bad but the price is that of 5 star hotel but 3.5 star food. The breakfast was really a nightmare. Just crazy busy and the place cannot keep up. Food was not terrible but was again, extremely average. Literally the worst coffee I have had in 20+ years of travel, including 10 years traveling around the Philippines. Room was large and bright. Looked ok. No hot water. Staff were very nice. But they could not make up for the overall shortcomings in our opinion. Checkout forcing you to leave the room to have it inspected is not 5 stars. Again, 3 stars. Maybe they think people are stealing kettles? Not a 5 star process. My fiancée had to stand in the hallway while we waited for staff to carry bags downstairs, due to lack of lifts, and the room was “checked” for I am not sure what.
Käännä
Jasby
Majoittunut 6. 2024
Muu
3.0/5
Lähetetty 21.7.2024
Overhyped
Definitely not a 5 star hotel as advertised. Feels like a 4 star. So many issues with small details and desperately needs a major renovation
Käännä
Roberto
Majoittunut 2. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 10.3.2024
RobSailor
An excellent hotel and location is like no other, breathtaking ocean view. The room we were in is very clean, spacious and amenities complete. Also, the staff are very courteous and helpful. I will be here again within the next 30 days.
Käännä
Verified traveler
Majoittunut 1. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 24.2.2023
Santorini of the north in the Phil.
Amazing and awesome place to relax.Close to the sea.
Käännä
ernest cyril
Majoittunut 12. 2023
Muu
4.0/5
Erittäin hyvä
Lähetetty 31.1.2024
Thunderbird resort
It was less exciting than the first time we were ththerere in 2020. I booked a massage therapy and got confirmed but then when I showed up for the appointment, nobody was there.
Käännä
Verified traveler
Majoittunut 5. 2022
Liikematkustajat
1.0/5
Lähetetty 21.6.2022
Expensive resort that has seen better days
The hotel is tired. Soft beds, No international power point in rooms, No room service information or anything to help in rooms with hotel info. No mini bar, A lovely pool near the beach but limited shade. No shade on beach in terms of umbrellas.thumping music at 6:30am at breakfast. Highlight was paying for a adapter so I could use my laptop and then when returning it being told I hadn’t paid a deposit for it even though I handed paperwork to them? Very expensive for a poor experience.