The hotel's environment and location are excellent, and the underfloor heating is a great touch. The front desk made check-in feel very warm and welcoming, and check-out was smooth and hassle-free. I really wanted to give a 5-star rating.However, the breakfast experience was extremely disappointing. A female staff was busy clearing tables the entire time and provided no service at all. Many food items were already gone — we went at 8:10 AM, and breakfast was supposed to be available from 7 to 10 AM. There was no bread, no croissants, no apple pastries. As for fruit, only three pieces of orange were left, and they didn’t even have any pulp. I pointed this out to the staff member, and she simply told me that the breakfast supply was already finished, then continued tidying up without offering any help. But there were still over two hours left before breakfast was supposed to end! I was honestly speechless. I had no choice but to drive into the city center to buy some croissants myself. I don’t know if this was a cost-cutting measure or if they genuinely ran out of pre-frozen pastries, but either way, the experience was very poor. This was already our third time staying here, and the previous two visits did not have this issue.
Не понравился этот отель, точно не заслуживает 4*. Разве что ресепшн симпатичный и рядом озеро, на этом всё. Самый главный недостаток – между туалетом и комнатой огромный разъем в форме окна (без стекла, см. фото), где просто висит жалюзи. Для кого это сделано?? Это максимально некомфортно. Номер не очень чистый, розетки не работали почти все.
Käännä
Zhuranhou
King-huone - Järvinäköala
Majoittunut 12. 2024
Matkusta ystävien kanssa
15 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 15.2.2025
感覺又被忽悠到,看到的並不是主湖,但是性價比極高。服務很好。
Käännä
Vieraskäyttäjä
King-huone - Järvinäköala
Majoittunut 1. 2025
Pariskunnat
4 arvostelu
3.5/10
Lähetetty 5.2.2025
Poor service, poor breakfast and poor ventilation in room
Käännä
Yanyan
Twins-huone - Näkymä puutarhaan
Majoittunut 1. 2025
Perhe
13 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 4.2.2025
性價比較高,但設施比較陳舊。酒店旁邊的湖還是加分的
Käännä
Robert
King-huone - Järvinäköala
Majoittunut 1. 2025
Yksin matkustavat
34 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 3.2.2025
A bit outside of Rotorua with nothing but a small convenience store nearby is what made me rate the place as only a 3 out of 5. No ATM or restaurants nearby makes it a bit of a hassle. If you don't mind taking the car its just a few minutes to the city and it's close enough to the tourist attractions.
Rooms are clean and so are all the towels and sheets.
Staff was helpful when asked upon.
The place has a bar, restaurant, sauna, pool and gym so everything one might want.
Käännä
Vieraskäyttäjä
King-huone - Järvinäköala
Majoittunut 12. 2024
Pariskunnat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 28.1.2025
We travelled from Wellington to celebrate in Rotorua my partners 40th birthday. The accommadation was beautiful. The staff were amazing and kind. Will 100% be back with my family.
Käännä
Vieraskäyttäjä
King-huone - Järvinäköala
Majoittunut 11. 2024
Yksin matkustavat
4 arvostelu
7.5/10
Lähetetty 21.1.2025
Hotel war gut. Bett war groß und gemütlich und die Fußbodenheizung war nett.