Hampton by Hilton is an upper-midscale hotel brand of Hilton. In 1984, the world’s first Hampton by Hilton was opened in Memphis, the U.S. After over three decades of development, it is one of the largest and most successful international hotel brands in the world. In 2014, Hampton by Hilton entered China. Guests can expect for facilities and services with Chinese local characteristics, besides a number of featured services that make Hampton a global winner, such as free healthy hot breakfast, free high-speed Wi-Fi, fresh and clean beds, and the “Friendly, Authentic, Caring, Thoughtful” service provided by the hotel staff.
"We have extended our holiday vacation, returning to Xianyang and stay in this hotel again.
I would like to extend my sincere appreciation to your outstanding front desk team—Jia Jia (佳佳), Xiao Wan (小琬), and Meng Meng (梦梦) —for their exceptional customer service during our stay.
From the moment we arrived, their warm welcome, professionalism, and attentiveness truly stood out. They went above and beyond to ensure our stay was comfortable and enjoyable, handling every request with efficiency and a genuine smile. Their friendly demeanor and willingness to assist at every step made us feel not just like a guest, but genuinely cared for.
It’s clear that Jia Jia, Xiao Wan, and Meng Meng take great pride in their work, and their dedication reflects the high standards of this property. They are wonderful ambassadors of your hotel and left a lasting positive impression.
Please pass along my gratitude to them. I look forward to returning to your hotel and experiencing the same level of excellence."