Chanalai Hillside Resort, Karon Beach arvostelua

Majoituspaikan vastaus: Dear Value guest,Thank you for your detailed feedback. We're pleased to hear that you found our staff friendly, enjoyed the cleanliness of your room, and appreciated the breakfast selection. It's also great that you explored the local area and found favorite spots like the fruit stand and Friendly Cafe.We regret to hear that the mattress and pillow comfort did not meet your expectations. We understand how important a good night's sleep is, and your comments will help us review our bedding options for improved comfort.We appreciate your perspective and hope to have the chance to welcome you back in the future with an even more comfortable stay.Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Value guests,Thank you for sharing your feedback. We're delighted to hear that you found our hotel beautiful and clean.We apologize for the inconvenience you experienced with our parking arrangements. We understand that having to call to move your car at night can be disruptive. Please know that we are reviewing our parking policies to improve guest convenience and ensure a more seamless experience.​Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to welcome you back and provide an even better stay.Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Jizhiwai,Thank you very much for your kind words! We're delighted to hear that you enjoyed our delicious breakfast and had a pleasant time at our rooftop swimming pool. Your satisfaction is our top priority, and it's always rewarding to know we helped make your stay enjoyable.We hope to welcome you back again soon for another relaxing and memorable experience.Warm regards,Saichol IntawongGeneral Manager

Majoituspaikan vastaus: Dear Value guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We are truly sorry to hear that your visit did not meet expectations, especially regarding the noise disturbances, smoke from the grill, and maintenance issues in your room.Your comments about the music volume, ventilation, and in-room conditions have been shared with the relevant departments for immediate review and improvement. We understand how frustrating these issues must have been, and we regret that they impacted your comfort and rest.Please accept our sincere apologies for the timing of the pest control service and the strong smell of chemicals that followed. We always aim to minimize any disruptions, and we clearly fell short in this case.We do appreciate you highlighting the comfort of the bed and our convenient location near local cafes, shops, and the beach. Still, we deeply regret that the overall experience did not reflect the standard we strive to provide.Thank you again for your valuable feedback. We hope you will consider giving us another opportunity in the future to provide you with a more pleasant and relaxing stay.Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Natalia,Thank you so much for your wonderful feedback! We're thrilled to hear that you and your friend enjoyed your stay with us. It's great to know that you liked our breakfast, appreciated the convenient location near the sea, and found our daily housekeeping and service thoughtful and consistent.We’re especially happy to hear that our team was able to assist you and help resolve any issues during your visit — your comfort is always our priority.We truly appreciate your kind words and hope to have the pleasure of welcoming you both back again in the near future!Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Ekaterina,Thank you for your kind words! We're so glad to hear that your stay was perfect and that you had a great time with us. We truly appreciate your feedback and hope to welcome you back again soon for another cool experience!Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Gerasimos,Thank you for your outstanding review! We're thrilled to hear that you had such a positive experience. Your feedback on our surroundings, amenities, cleanliness, service, and overall value for money is greatly appreciated. We strive to provide an excellent experience for all of our guests, and your kind words affirm that we're on the right track. We look forward to welcoming you again soon!Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Aleksei,Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our polite and helpful staff, as well as our tasty and varied breakfast offerings.We understand your observation regarding our location being a bit removed from the main streets. While our setting offers a peaceful retreat, we acknowledge that some guests may prefer closer proximity to bustling areas. To enhance convenience for our visitors, we are exploring options such as providing shuttle services or offering detailed information about nearby attractions and transportation.​Your insights are invaluable to us, and we are committed to continually improving our services and amenities. We hope to have the pleasure of welcoming you back in the future.Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Eden,Thank you for sharing your detailed feedback regarding your recent stay at our resort. We are pleased to hear that you appreciated our convenient location, friendly staff, and the welcome ice cream upon check-in. We sincerely apologize for the inconveniences you experienced during your stay:Our rooms are designed to provide comfort, with king-size beds composed of two single beds to accommodate various guest preferences. We understand that this configuration may not have met your expectations, and we apologize for any discomfort it caused. For future stays, please inform us of your bedding preferences, and we will do our utmost to accommodate them.​We regret that the air conditioning unit in your room was noisy, affecting your sleep quality. While our maintenance team regularly services these units, we acknowledge that some may still be disruptive. ​ We apologize for the inconvenience caused by the flushing mechanism in your room's toilet. We understand it may have been frustrating to operate. Once again, we apologize for the discomforts you encountered. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.​Warm regards,Saichol Intawong General Manager

Majoituspaikan vastaus: Dear Value guests,Thank you for sharing your feedback regarding your recent stay at Chanalai Hillside Resort. We are glad to hear that you found our environment comfortable and appreciated the friendly service provided by our staff.We apologize for the inconveniences you experienced during your stay:Room Configuration and Bedding:Our Superior Rooms are designed with king-size beds composed of two single beds to accommodate various guest preferences. We understand that this configuration may not have met your expectations, and we apologize for any discomfort it caused. For future stays, please inform us of your bedding preferences, and we will do our utmost to accommodate them.​Air Conditioning Unit Placement:We regret that the placement of the air conditioning unit's outdoor compressor on your balcony caused noise disturbances. This design choice aims to minimize indoor noise but can affect the outdoor space. We are actively exploring alternative solutions to enhance guest comfort without compromising the effectiveness of our cooling systems.​Room Amenities and Layout:Regarding the differences between room categories, our Deluxe Rooms offer a larger space with private balconies, while our Superior Rooms provide a cozy environment with pool views and mountain view. We apologize for any confusion and encourage guests to contact us directly to discuss room preferences to ensure the most suitable accommodation for their needs.​Your feedback is invaluable to us, and we are committed to making the necessary improvements to enhance the comfort and satisfaction of our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations. Warm regards,Saichol IntawongGeneral Manager

Majoituspaikan vastaus: Dear Value guest,Thank you for sharing your detailed experience! We’re delighted to hear that you had a great stay at our hotel from March 10 to March 22, 2025. We are pleased that you enjoyed the complimentary upgrade to a deluxe room, and it’s wonderful that the room layout with both a shower and bath proved to be more convenient for you and your group.We’re also glad to hear that you found the rooms clean and well-maintained, and that the staff was friendly and helpful throughout your stay. It’s great to know you appreciated the peaceful location, away from the main road, as well as the easy access to nearby amenities like the beach, local shops, and restaurants.We’re also happy you had the opportunity to enjoy the local dining experiences, including the seafood and crocodile on the grill. Your tip about the affordable prices and bargaining options is sure to be useful to future guests.Thank you again for your feedback. We truly appreciate your kind words, and we look forward to welcoming you back for another memorable stay in the future!Warm regards,Saichol Intawong General Manager