Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty24.9.2025
Vieraskäyttäjä
When I arrived at this hotel early in the morning, I actually felt puzzled, wondering if all the surrounding shops and other hotels were closed. It seemed that not only was it not the peak tourist season, but the economic situation might also be unfavorable, which likely explained it.
Since I arrived at the hotel too early, no rooms were ready yet. So, I left my luggage with the hotel first and set out for a tour of the western course of Mount Baekdu.
When I returned, my luggage had already been placed in the room assigned to me.
The condition of the room was impeccably clean. When I woke up in the morning and opened the curtains, the bright sunlight streaming into the room made me feel incredibly refreshed.
I went down to the lobby for breakfast, and the hotel owner personally set the table. The food was exceptionally neat and delicious.
Moreover, the owner spoke better English than anyone else at other hotels, which was a great help.
It was a clean, cozy, and comfortable hotel to stay in.
The only drawback was the lack of an elevator, but carrying luggage up one floor shouldn’t be a problem for most people. And considering that the hotel is right across from the western tourism center of Mount Baekdu, its location more than makes up for the inconvenience of not having an elevator.
我一大早到达这家酒店时,其实心里有些疑惑,感觉周围的商店和其他酒店好像都没营业。这可能不仅是因为现在不是旅游旺季,经济不景气也可能是一个原因。
由于我到酒店太早,房间还没整理好,所以我先将行李寄存在酒店,然后出发去长白山西坡景区游览。
回来时,我的行李已经放在分配好的房间里了。
房间干净得无可挑剔。早上醒来拉开窗帘,明媚的阳光照进房间,心情格外舒畅。
下楼到大厅吃早餐时,酒店老板亲自为我摆桌,食物非常整洁美味。
而且,老板的英语比其它任何酒店的员工都好,这给了我很大帮助。
这是一家干净、舒适、温馨的酒店。
唯一的缺点是没有电梯,但提着行李只上一层楼对大多数人来说应该不是问题。考虑到酒店正对着长白山西坡旅游中心,其优越的地理位置完全足以弥补没有电梯的不便。
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Hinta yötä kohden alkaen:861 TWD
Lähetetty30.12.2024
Top Issarapong
I had memorable experiences of visiting Changbaishan west. The journey of stunning winter scenery from the bus then exciting snowmobile riding to the summit to see breathtaking views marked this stay as the best of my trip.
As a non-Chinese speaking foreigner, the hotel staffs/receptionists were so kind and get me through difficulties and guided me step-by-step to get to Changbaishan.
Hot springs bath was nice, breakfast was rich with fresh coffee while not many hotels offered.
Location is just opposite the entrance of changbaishan ticket gate where you can beat the crowd to the mountain if you start early.
Highly recommended for anyone who seeks comfortable of climbing Changbaishan, for foreigners you may just having a translator app then you will be fine.
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Hinta yötä kohden alkaen:1 197 TWD
Lähetetty29.12.2025
Vieraskäyttäjä
An Exceptional Stay of Warmth and Hospitality
My stay here was, in a word, amazing. From the warm welcome to the heartfelt farewell, every aspect was defined by a level of personal care and hospitality that truly sets this place apart.The beautiful, peaceful surroundings provided the perfect backdrop. Stepping into our room, we were delighted to find it lovely, spacious, and wonderfully warm—a cozy and immaculate retreat after a day of adventure. Waking up to the provided hearty Chinese breakfast was a daily highlight, offering delicious, authentic flavors that fueled our days perfectly.
However, what truly made our experience unforgettable were the owners. Their kindness went far beyond the expected. They were incredibly helpful with booking our activities, offering expert local advice. Most extraordinarily, they personally drove us to places in their own car, transforming simple logistics into cherished personal tours and conversations. This genuine, above-and-beyond service created a feeling of staying with friends or family, not just at a hotel.
Overall, this is more than just a place to sleep; it's a haven of personal hospitality. If you are looking for beautiful comfort, fantastic food, and hosts who truly make you feel at home, look no further. I cannot recommend it highly enough and will absolutely return.
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Hinta yötä kohden alkaen:1 722 TWD
Lähetetty26.12.2025
Anonyymi käyttäjä
I highly recommend this hotel.The room was big, hair dryer power was strong n made the hair dry up very fast. They also got laundry detergent for the guest to use too. Their customer service was very good especially for foreigners like us who did not have a Chinese local number. They will assign one person in charge for us. And if we want to play the activity, we just need to inform the PIC. He/she will send U the tickets/ QR code, if face any questions, can also drop message via WeChat. PIC will reply within the shortest time. Under the food district section, there are few nice restaurants. You can ask them to recommend their local food too. You can enjoy using clubmed onsen too. Advice to go earlier if you wish to shower and use their hair dryer.
I would like to compliment our PIC '晚風'. His service is very good. Response to use very quick and he did something that touches our heart. Something happened inside our room and the technician guy had resolved.. We just gave feedback to him and although he is on his off day, he still gets his team to prepare something for us as a compensation. We did not expect this. This really shows he still cares and puts customers in first place even when he is on leave. 👍 For our PIC, '晚風'.
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Hinta yötä kohden alkaen:1 795 TWD
Lähetetty19.12.2025
Vincent WKC
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
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Hinta yötä kohden alkaen:2 379 TWD
Lähetetty13.1.2026
nurelya
Impression: The hotel is so cute and really kids oriented. Its newly built and opened, hence not all taxi driver knew about the location. In Trip.com - English, the name is Sunggari Club Hotel. But if you want to ask taxi driver or bus, you should mention Sungouli instead and search in Amap using chinese name given in Trip.com.
Location: West slope of Changbaishan. If the weather permitted, you can see the peak of Changbaishan from far away but very nice view. It was more happening at night around Swissotel area and more shops and restaurant around that area.
Hotspring located in Clubmed building not far ifrom Swissotel and Burger King. The shuttle bus will only drop and pickup at Swissotel and not Clubmed, so you have to walk back to Swissotel once you finished with the hotspring.
Pros:
1. Kids friendly - decorations, play area, room. All so cute and pretty.
2. The room package inclusive of the entrance vouchers and activities - skiing, deer place, hot spring, special event, breakfast. So it is really worth the money.
3. All the staffs are so friendly and helpful - even tried their best to communicate with us in English.
4. There is laundry room with washing machine and dryer and the detergents to wash and dry your clothes.
Cons:
1. The hotel supposed to be kids friendly, but smoking is allowed inside the hotel. We've requested non-smoking room and we've got it. but the problem is, it is not non-smoking floor. Shockingly, there is smoking area in the hallway of the rooms besides the elevator in every level. So the smell will travel to the entire hallway and into the room. Since it was winter and heavy snow, we can't really open the window to let the smell get off. It was so suffocating. Really frustrated in regards of this as I strongly suggest for the hotel to consider implement a strict rules not allowed smoking in the premise and have a dedicated smoking area far from the room and eating place to promote safe place for the kids.
2. Even the hotel considered new, the toilet bowl still old-school, not automated as most of the new airbnb/homestay that we went. So for Malaysian, no bidet is the big concern 😅.
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Hinta yötä kohden alkaen:1 450 TWD
Lähetetty16.3.2026
Vieraskäyttäjä
Really made a good choice staying here instead of Holiday In Express. As the hotel is just beside the ski resort. No need to wait for any buses just walk to ski resort, ski village and even the hot spring.
This hotel is very worth it. As you stay comes with complimentary:
1) Mini Bar in room
2) Hot Spring Access
3) Ski lift access ( 2000rmb deposit)
4) Snow activities
5) Breakfast
6) Shuttle from Changbaishan West Railway Station
7) Water Park
At night the whole village really feel like in the alps. One night is too less for us to enjoy everything. Had an amazing sleep. Got bathtub. Room is big and with a wide view of the ski area. Very nice 5 stars.
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Hinta yötä kohden alkaen:2 228 TWD
Lähetetty10.2.2026
MingJaeNi
I forgot to take pictures of the room but I love how huge it is, perfect for groups and families to stay. The host is also very responsive and helpful. He picked up and dropped me off from and to the Railway station, just tell him what you need and he does his best to comply to the requests. The foods are also very local and tasty.
The hotel is just few minutes of walk from Wanda Ski Resort. You can also take a taxi from the hotel to Wanda for more or less than 10rmb. The hotel is just near from several restaurants and stores. I even rented my ski suit from the store just near the hotel for only 80rmb/day with a deposit (refundable) of 300rmb which is way cheaper than renting ski suits from Wanda.
The hotel is in Guosongcun and the place is perfect for those who want peace and quiet, away from too much crowd. Overall, my stay was absolutely pleasant and if I come back to Changbaishanxi again, I will definitely book the same hotel 👍👍👍❤️
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Hinta yötä kohden alkaen:1 124 TWD
Lähetetty9.12.2025
Xingxing⭐️
This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service!
We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much!
When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations.
Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding.
The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly.
I was genuinely impressed and absolutely loved my stay here. Highly recommended!
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Hinta yötä kohden alkaen:2 194 TWD
Lähetetty7.2.2025
emer_lim
We had a fantastic stay at this homestay! The cleanliness was excellent, and the space was huge—perfect for a large family like ours. We really enjoyed our time here and loved having the chance to experience the local vibe. The host was friendly and accommodating, which made our stay even more enjoyable.
The homestay had great amenities, including a washing machine and dryer, which made our stay even more convenient. There was also a TV for entertainment, and the automated mahjong table was a fun addition, perfect for family bonding.
The only issue we had was during check-in—it was a bit tricky to find the building as it was quite dark at night, and we had some difficulty locating the correct one. A bit more signage or guidance would have made it easier to find.
Despite that small hiccup, we had an amazing stay and would highly recommend this place to other families looking for a spacious, well-equipped, and comfortable spot to stay!
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Hinta yötä kohden alkaen:2 690 TWD