Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty24.9.2025
Vieraskäyttäjä
When I arrived at this hotel early in the morning, I actually felt puzzled, wondering if all the surrounding shops and other hotels were closed. It seemed that not only was it not the peak tourist season, but the economic situation might also be unfavorable, which likely explained it.
Since I arrived at the hotel too early, no rooms were ready yet. So, I left my luggage with the hotel first and set out for a tour of the western course of Mount Baekdu.
When I returned, my luggage had already been placed in the room assigned to me.
The condition of the room was impeccably clean. When I woke up in the morning and opened the curtains, the bright sunlight streaming into the room made me feel incredibly refreshed.
I went down to the lobby for breakfast, and the hotel owner personally set the table. The food was exceptionally neat and delicious.
Moreover, the owner spoke better English than anyone else at other hotels, which was a great help.
It was a clean, cozy, and comfortable hotel to stay in.
The only drawback was the lack of an elevator, but carrying luggage up one floor shouldn’t be a problem for most people. And considering that the hotel is right across from the western tourism center of Mount Baekdu, its location more than makes up for the inconvenience of not having an elevator.
我一大早到达这家酒店时,其实心里有些疑惑,感觉周围的商店和其他酒店好像都没营业。这可能不仅是因为现在不是旅游旺季,经济不景气也可能是一个原因。
由于我到酒店太早,房间还没整理好,所以我先将行李寄存在酒店,然后出发去长白山西坡景区游览。
回来时,我的行李已经放在分配好的房间里了。
房间干净得无可挑剔。早上醒来拉开窗帘,明媚的阳光照进房间,心情格外舒畅。
下楼到大厅吃早餐时,酒店老板亲自为我摆桌,食物非常整洁美味。
而且,老板的英语比其它任何酒店的员工都好,这给了我很大帮助。
这是一家干净、舒适、温馨的酒店。
唯一的缺点是没有电梯,但提着行李只上一层楼对大多数人来说应该不是问题。考虑到酒店正对着长白山西坡旅游中心,其优越的地理位置完全足以弥补没有电梯的不便。
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Hinta yötä kohden alkaen:1 618 TRY
Lähetetty13.1.2026
nurelya
Impression: The hotel is so cute and really kids oriented. Its newly built and opened, hence not all taxi driver knew about the location. In Trip.com - English, the name is Sunggari Club Hotel. But if you want to ask taxi driver or bus, you should mention Sungouli instead and search in Amap using chinese name given in Trip.com.
Location: West slope of Changbaishan. If the weather permitted, you can see the peak of Changbaishan from far away but very nice view. It was more happening at night around Swissotel area and more shops and restaurant around that area.
Hotspring located in Clubmed building not far ifrom Swissotel and Burger King. The shuttle bus will only drop and pickup at Swissotel and not Clubmed, so you have to walk back to Swissotel once you finished with the hotspring.
Pros:
1. Kids friendly - decorations, play area, room. All so cute and pretty.
2. The room package inclusive of the entrance vouchers and activities - skiing, deer place, hot spring, special event, breakfast. So it is really worth the money.
3. All the staffs are so friendly and helpful - even tried their best to communicate with us in English.
4. There is laundry room with washing machine and dryer and the detergents to wash and dry your clothes.
Cons:
1. The hotel supposed to be kids friendly, but smoking is allowed inside the hotel. We've requested non-smoking room and we've got it. but the problem is, it is not non-smoking floor. Shockingly, there is smoking area in the hallway of the rooms besides the elevator in every level. So the smell will travel to the entire hallway and into the room. Since it was winter and heavy snow, we can't really open the window to let the smell get off. It was so suffocating. Really frustrated in regards of this as I strongly suggest for the hotel to consider implement a strict rules not allowed smoking in the premise and have a dedicated smoking area far from the room and eating place to promote safe place for the kids.
2. Even the hotel considered new, the toilet bowl still old-school, not automated as most of the new airbnb/homestay that we went. So for Malaysian, no bidet is the big concern 😅.
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Hinta yötä kohden alkaen:4 911 TRY
Lähetetty19.12.2025
Vincent WKC
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
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Hinta yötä kohden alkaen:7 033 TRY
Lähetetty11.1.2026
Anonyymi käyttäjä
Came back to this hotel again after 2 years. Very clean, comfy and just located in front of 1 of the ski track. Hotel staffs were friendly and provided good service. Hotel was equipped with washing machines & dryers which provided alot of convenience for us. The buffet breakfast was good as well. Although there is a distance to the center of the Resort & main ski center, but there were shuttle buses available every half an hour to fetch us to and fro. Highly recommended as the price is reasonable among the rest and value added is the hotel provided free ski experience & hotspring. We will definitely come back again.
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Hinta yötä kohden alkaen:4 308 TRY
Lähetetty16.3.2026
Vieraskäyttäjä
Really made a good choice staying here instead of Holiday In Express. As the hotel is just beside the ski resort. No need to wait for any buses just walk to ski resort, ski village and even the hot spring.
This hotel is very worth it. As you stay comes with complimentary:
1) Mini Bar in room
2) Hot Spring Access
3) Ski lift access ( 2000rmb deposit)
4) Snow activities
5) Breakfast
6) Shuttle from Changbaishan West Railway Station
7) Water Park
At night the whole village really feel like in the alps. One night is too less for us to enjoy everything. Had an amazing sleep. Got bathtub. Room is big and with a wide view of the ski area. Very nice 5 stars.
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Hinta yötä kohden alkaen:6 879 TRY
Lähetetty1.1.2026
Vieraskäyttäjä
What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families.
For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though.
I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective.
Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building.
I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle.
But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat.
The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient.
It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C.
There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort.
Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol.
Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding.
We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day.
The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around.
Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back.
We had an amazing time and would consider coming back.
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Hinta yötä kohden alkaen:6 977 TRY
Lähetetty9.12.2025
Xingxing⭐️
This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service!
We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much!
When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations.
Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding.
The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly.
I was genuinely impressed and absolutely loved my stay here. Highly recommended!
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Hinta yötä kohden alkaen:6 284 TRY
Lähetetty2.1.2026
Olivier22
❄️ The hotel is not the most convenient choice for families with young children or for less experienced skiers, as it is located away from the city centre. Guests always need to rely on shuttles or taxis to get around. The city centre is also where the hot springs, water park, and the snow and ice attractions are located, so unfortunately a lot of time is wasted in transport.
🚐 Shuttle service is a clear area for improvement. The frequency is limited, and we often had to wait quite a while—sometimes missing two full shuttles before being able to board. Increasing the number of shuttles would make a big difference.
🎿 Ski passes are flexible: they can be used on any day, including check-in and check-out days. Usage is limited to once per night, and you can choose either daytime or nighttime skiing—but not both on the same day. However, you don’t need to use them on consecutive days, which gives families more freedom to plan rest days.
🏠 On the positive side, the room was spacious and well equipped. The bar, fitness area, ping-pong room, and yoga room were all enjoyable and added variety to the stay.
Breakfast is also quite varied and good.
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Hinta yötä kohden alkaen:4 063 TRY
Lähetetty5.1.2025
ChaddyD41
I recently had the pleasure of staying at the Park Hyatt Ski Resort in Changbaishan, and I can confidently say it was an exceptional experience from start to finish.
Upon arrival, I was warmly greeted by the staff, who went above and beyond to ensure my check-in process was smooth and pleasant. Their friendliness and attentiveness made me feel right at home. Throughout my stay, the staff remained incredibly helpful, always ready to assist with any request, whether it was recommendations for local dining or arranging transportation.
The accommodations were nothing short of luxurious. My room was spacious, beautifully designed, and offered stunning views. The attention to detail in the decor and amenities truly reflects the high standards of the Park Hyatt brand.
The resort’s facilities were also impressive, with a fantastic outside hot spring in the snow that provided a perfect retreat after a long day on the slopes. The dining options were delightful, featuring a range of delicious cuisine that catered to all tastes. Each meal was a culinary delight, and the service was impeccable.
Another highlight was the ski access; the location is ideal for both beginners and experienced skiers. The staff at the ski resort provided excellent guidance and support, making it easy to enjoy the slopes.
Overall, my stay at the Park Hyatt Ski Resort in Changbaishan was nothing short of magical. I highly recommend this hotel for anyone looking for a luxurious and memorable getaway in the mountains. I can’t wait to return!
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Hinta yötä kohden alkaen:15 587 TRY
Lähetetty29.12.2024
SuriInShanghai
We recently had the pleasure of staying at this capsule hotel, and I can confidently say it was one of the best lodging experiences I’ve ever had! From the moment I arrived, I was blown away by the stunning views of the surrounding snowy mountains and the frozen river. The breathtaking scenery was a perfect backdrop to my stay, making it a serene and relaxing escape from the hustle and bustle of everyday life in Shanghai .
The capsules themselves were surprisingly spacious, immaculately clean, and very cozy. The modern design combined comfort with privacy, allowing me to unwind after a day of exploring. Each capsule is equipped with everything you need, which made our stay incredibly convenient. However, I would suggest the hotel to have coffee and tea sachets available in the little kitchenette for guests to make their own in the morning.
What truly set this hotel apart was the exceptional service. The staff were friendly, welcoming, and attentive, going out of their way to ensure my experience was nothing short of perfect. They helped , recommended and accompanied us to get a ski suit for me and to take us to and from the ski resort. They were always available to offer recommendations for local attractions, which greatly enhanced my stay. The hospitality made me feel right at home.
We loved playing in the snow, making snow angels and making a big snowman.
Overall, I wholeheartedly recommend this Capsule hotel to anyone looking for a unique lodging experience that combines stunning natural beauty with top-notch service. I can’t wait to return!
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Hinta yötä kohden alkaen:2 886 TRY