The staff are friendly though the cleaning is a mess. I stayed for 3 days and the cleaning staff did nothing but make the bed.
Käännä
kowong
Deluxe Twin -huone
Majoittunut 12. 2024
Liikematkustajat
5 arvostelu
3.7/5
Lähetetty 6.1.2025
Nice and clean room. Friendly staff.
Käännä
Majoituspaikan vastaus: Dear Kowong,Greetings from Grand Richmond Hotel!Thank you for sharing your positive experience at our property! We are pleased to have provided you with such a pleasant stay and are glad that you enjoyed our nice and clean room and the friendliness of our staff members. We hope to welcome you back for another lovely stay with us.Warm regards,The Management Team
Dariam
Superior kahden hengen huone
Majoittunut 11. 2024
Yksin matkustavat
1 arvostelu
4.5/5
Mahtava
Lähetetty 5.1.2025
.สะดวก บริการดี ห้องดี
Käännä
Vieraskäyttäjä
Grand Deluxe Twin -huone
Majoittunut 12. 2024
Pariskunnat
44 arvostelu
3.2/5
Lähetetty 5.1.2025
호텔은 큰것 같은대 서비스 부분이 미흡 하다 그리고 주변에 아무것도 없다
Käännä
Majoituspaikan vastaus: 존경하는 고객님께,그랜드 리치몬드 호텔에서 인사드립니다!저희 호텔을 숙박지로 선택해 주시고 소중한 의견을 남겨 주셔서 감사합니다! 호텔의 규모에 만족하셨다니 기쁘지만, 서비스가 기대에 미치지 못했다는 점을 듣고 매우 안타깝게 생각하며 불편을 끼쳐드린 점 사과드립니다. 귀하와 같은 소중한 고객님들의 휴가 경험을 개선하기 위해 이를 반드시 시정하겠습니다.다음 방문 시에는 더 나은 숙박 경험을 제공할 기회를 가지길 희망합니다.따뜻한 안부와 함께,관리팀 드림
Anonyymi käyttäjä
Deluxe Double -huone
Majoittunut 10. 2024
Pariskunnat
13 arvostelu
2.7/5
Lähetetty 26.12.2024
Drop off for baggage was inconvenient
Receptionist was not friendly
Room was ok
No reminder before breakfast closed even many guests were still having breakfast ... so terrible!!
Käännä
Majoituspaikan vastaus: Dear Valued guest,Greetings from Grand Richmond Hotel!Thank you for staying with us and taking the time to write your feedback! Although you appreciate our room and surroundings, we regret to hear that the service did not meet your expectations and sincerely apologize for the inconvenience. This is not the experience we hoped you would have with us and does not reflect our true standards. Rest assured that we will rectify this.We always strive to constantly enhance our guests holiday experience and hope to have the chance to welcome you back for a much better stay.Warm regards,The Management Team
Majoituspaikan vastaus: 親愛的 Luyisihahahaha,來自 Grand Richmond Hotel 的問候!感謝您選擇我們的酒店並分享您可愛的評分和反饋!我們很高興得知您整體住宿愉快,並且對我們的早餐感到滿意。我們希望未來還有機會再次為您服務。温暖的問候,管理團隊
Vieraskäyttäjä
Grand Deluxe Twin -huone
Majoittunut 11. 2024
Perhe
2 arvostelu
4.7/5
Mahtava
Lähetetty 17.12.2024
Saw some negative comments and was worried about the stay. Our 2-night stay ended up with great satisfaction. Room was in good size and clean. Breakfast could be better but overall worth of money.
Käännä
Majoituspaikan vastaus: Dear Valued guest,Greetings from Grand Richmond Hotel!It is indeed a pleasure to have provided you with great satisfaction during your stay with us. Thank you for choosing our property and leaving your brilliant feedback! We are glad to see your perfect rating for our amenities, cleanliness, and service. Furthermore, you enjoyed our clean and good-sized room. Your comment about the breakfast has been noted and we will coordinate with our food and beverage team for improvements.Once again, many thanks for your feedback and we look forward to serving you again soon.Warm regards,The Management Team
Grand Richmond Stylish convention hotel is a good place to sleep, just sleep and go out because there full of groups of tourist
Käännä
Majoituspaikan vastaus: Dear Valued guest,Greetings from Grand Richmond Hotel!Thank you for choosing our property for your accommodation needs and leaving your nice rating and feedback! We are delighted that you had a good sleep during your stay and that you appreciate our surroundings, amenities, cleanliness, and service. We hope to have you back sometime in the future.Warm regards,The Management Team