Hotel carino, ma non eccellente, la colazione pecca un poco di qualità e diversità
Käännä
Vieraskäyttäjä
Kahden hengen standard-huone
Majoittunut 6. 2024
Matkusta ystävien kanssa
1 arvostelu
1.0/5
Lähetetty 23.7.2024
A extremely bad experience. The platform failed to communicate effectively with the hotel and did not provide a reasonable solution. My requests were ignored, and the same solution was offered up to five times, all ineffective communications.
Some hotel staff agreed to a full refund, but the platform did not receive the message. Chaotic management system.
I also had an extremely unpleasant experience with the hotel staff. They were very rude, hanging up on me twice and yelling at me over the phone. The hotel does not allow date changes or cancellations, even though I booked directly at the front desk for twice the price. This is completely unreasonable and unacceptable.
Ожидал большего, пользовался этой сеткой в разных городах, но в Милане этот отель чик оказался слишком прост.
В принципе все нормально, но могло бы быть лучше.