Vieraskäyttäjä
6. kesäkuuta 2025
Avoid at all costs❌❌❌❌ Hello I'm messaging to hopfully get a refund for this disgraceful holiday to Turkey that I have just been on with yourself to isla panaroma in marmaris. We arrived at the hotel, to a reception absolutely full of Bulgaria students and no receptionist that could speak English after nearly 1 hour of waiting we eventually got someone that could speak to us and we checked in, got shoved in an apartment over the road not even connecting to the hotel, it's was disgusting, mouldybathroom and a mouldy sofa bed, mouldy toilet roll , door locks that didn't work no air con remote no towels,no bedding and the room was absolutely filthy, also there was 5 of us in our apartment with only 1 double bed and 2 signle beds. We paid £5000 for a family holiday with 5 kids and got up in morning and went too the pool and this is what we found .. see photo attached bricks and an empty derelict pool!! They also didn't accommodate for any childrens food on there all inclusive menus apart from chips (for breakfast dinner and tea) also pink uncooked chicken, we spent over 2300 extra eating out breakfast dinner and tea for a week! This hotel is an absolute health hazard and should not be fit for people to sleep in. It is advertised on your website as a family resort with entertainment though the day and night with a kids pool and slides and this was deffo not the case, there was not one game or song played untill i had to ask for misic around the pool. We also took the children to the hotel park where we found broken fences which behind them was a 4 foot drop, holes in the ground where the slide was situated, fences fallen down near the park equpitment (please see attached photos). I have been to Turkey numerous times and have never ever experienced anything like it ! I advise that all trips booked to this hotel are ammeded and people to book elsewhere i would like someone to contact me by phone after they have seen these images, it's not fit for animals to live in!! Never-mind people.
Käännä