Elaf Ajyad Hotel Makkah arvostelua

Issuing of the Hotel Confirmation Number was too close to the check in day (1 day before) make me worry if then the room was not available when I came. On the check in day, I should waiting until the exact time (16:00) just to communicate with the receptionist

Has very difficult uphill location, not suitable for older and sick people.

Although the hotel is at a better location, their service is the worst. They have a shuttle service, but it will pick you up halfway up the cliff and drop you off there (you have to walk half way and wait there for more than ten minutes). The staff works very slowly, and the receptionists are rude and disrespectful. The phone service in the hotel room is also non-functional. The carpets are dirty and full of stains , toiletries (check in picture) .I will advise keeping this hotel as the last option if you wish to travel there to fulfill religious obligations with your family . the last photo I provided shows an employee treating customers in a nasty and disrespectful manner.

It was good. The facilities are normally good. Need to put new facilities also.

Hotel only advantage is it is closer to Haram but it's on little higher level and need climbing to reach hotel. Hotel says they have shuttle service but actually not and even after request they didn't start the shuttle and kept on making excuses. At the same time other hotels much closer have round the clock shuttle available for their guests. Also, Hotel house keeping is not good.

I had a lovely stay at Elaf Ajyad. The staff were fantastic—so friendly, helpful, and welcoming. I originally booked a room with two bedrooms and two bathrooms but was given a triple room instead. Thankfully, the receptionist quickly resolved the issue without much hassle. The room I stayed in was very spacious, which made my stay even more comfortable. The hotel is located on a hill, which might not be ideal for older travellers or anyone with mobility issues. However, they do offer a shuttle service to take you up and down the hill. Just be prepared to wait a little when it comes to pick-ups. While the staff are great, the management system can sometimes be a bit slow, so you might need to be patient or follow up with them. Overall, for the price I paid, it was a great experience. Travelling without any older family members, it worked perfectly for me, and I’d definitely stay here again.

Good and nice place

The hotel rooms is not clean and is 2 stars only

Nice hotel. Staff were lovely and it isn't too far from the masjid.

Terrible experience at the front desk. I was assigned a room that had already been given to another guest. The staff showed no interest in resolving the issue and lacked professionalism and empathy. This was the worst customer service I’ve encountered in Mecca. Would not recommend this hotel.

Une catastrophe pas de service ménage dans la chambre pas de serviettes une chambre dans un état catastrophique . club car toujours en train de charger et dès qu’on demande y’a pas de batterie .

Very Poor service Lifts not working all the time too much waiting time 12 floors only 1 lift working waste of time

the best location ever comparing to price per night, only the ramp to the hotel was kind of difficult but the hotel offers free ride up and down to the hotel the room were so small around 14sqm not more than that

Gooood