Y2 Residence Hotel Managed by HII arvostelua

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your lovely review. We're very happy to hear that you enjoyed your stay with us. It means a lot to know that you liked the elegant design of the hotel and noticed the care we put into every detail. Our team works hard to make sure everything looks beautiful and feels welcoming for our guests.We're especially glad that our staff made a good impression and helped make your stay more comfortable. They always try their best to be friendly, helpful, and one step ahead of what our guests might need.Your kind words really encourage us to keep doing our best. We’re so pleased you had such a great experience, and we truly hope to welcome you back again soon for another relaxing and enjoyable visit.Warm regards,Allan Edison CastroFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your detailed experience with us. We truly appreciate the time you took to provide both your positive observations and constructive feedback.We’re very glad to hear that our housekeeping staff was able to assist with your request and showed genuine care for your needs—especially in accommodating your infant’s comfort. It’s always heartening to hear when our team goes above and beyond.At the same time, we sincerely apologize for the inconvenience caused regarding the extra bed setup and the discrepancy in the number of toiletries and towels provided. We understand how important it is for all guests to feel welcomed and well-prepared for upon arrival, and we’re reviewing this matter closely with our front office and housekeeping teams to avoid similar oversights in the future.Your comments regarding the breakfast setup and restaurant staffing have also been noted. While we’re glad our restaurant team remained attentive despite the circumstances, we recognize the importance of providing a more satisfying breakfast experience and will use your feedback as we continue to enhance our offerings.Thank you once again for your valuable insights. We are committed to improving our service, and we hope to have another opportunity to serve you better on your next visit.Warm regards,Allan Edison Castro Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed our amenities and the warm hospitality of our team—it truly means a lot to us.We also appreciate your suggestion about adding Bluetooth speakers in the rooms. Feedback like yours helps us improve, and we'll definitely keep it in mind as we look for ways to enhance our guests' stay.Looking forward to welcoming you back to Y2 Residence Hotel soon!Warm regards,Allan Edison Castro Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest , Thank you for your wonderful review! We’re so glad to hear that you enjoyed the clean room, great location, and our services and amenities. It’s fantastic to know that everything met your expectations.We truly appreciate your feedback and look forward to welcoming you back to Y2 Residence Hotel soon!Warm Regards, Allan Edison Castro Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience during your stay at our hotel and that you rated us highly. Your positive rating is truly appreciated by all of us here at Y2 Residence Hotel.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable experience in the future.Warm regards,Allan Edison CastroFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest, Dear [Guest's Name],Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found the room comfortable. Your feedback truly means a lot to us, and we’re delighted to know we made your experience a memorable one.We look forward to welcoming you back to Y2 Residence Hotel soon!Warm Regards, Y2 Residence Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words! We’re really happy to hear that you had a great experience using our fitness center, pool, and spa services. We work hard to keep everything clean and peaceful, so it’s great to know you were able to enjoy them without feeling crowded. We’re especially glad the spa helped you relax after a busy day of sightseeing. Your feedback means a lot to us, and we can’t wait to welcome you back for another relaxing stay!Warm regards,Allan Edison CastroFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed our convenient location. However, we sincerely apologize for the cleanliness issues you encountered during your stay. Cleanliness is a top priority for us, and we take your comments seriously. We will certainly work with our housekeeping team to ensure that these concerns are addressed and improved for future guests.We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future.Warm regards,Allan Edison CastroFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We’re happy to hear you enjoyed our location and the room size. However, we sincerely apologize for the issues you encountered with our facilities, breakfast, and cleanliness. We take your comments seriously and will work on improving these areas to provide a better experience for our future guests.We appreciate your input and hope to have the chance to welcome you back for a more enjoyable stay.Warm regards,Allan Edison CastroFront Office Manager

Majoituspaikan vastaus: Dear Valued Guest ,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We will address these concerns immediately to ensure a more comfortable experience for future guests.We also apologize for the misunderstanding regarding your room type and the way your request was handled by our front desk. This is certainly not the level of service we aim to provide, and we will address this with our team to ensure better communication and resolution in the future.Your comments are valuable, and we truly appreciate you taking the time to share them. We hope that, despite the challenges, you will consider giving us another opportunity to serve you in the future under better circumstances.Warm Regards, Allan Edison Castro Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest , Thank you so much for your wonderful review! We're delighted to hear that you've been enjoying the spacious rooms. We truly appreciate your loyalty and look forward to welcoming you back for many more memorable stays. If there’s anything we can do to make your future visits even better, don’t hesitate to reach out!Warm Regards, Allan Edison Castro Front Office Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your wonderful feedback! We're so happy to hear that you had a great experience at Y2 Residence Hotel. It’s great to know that our staff made you feel welcome and that you enjoyed the spacious room with fresh, clean amenities. We truly appreciate your kind words and hope to welcome you back soon!Best regards,Y2 Residence Hotel

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your kind words and for choosing Y2 Residence Hotel! We truly appreciate your support and are grateful for the opportunity to serve you. We'll be sure to share your message with our staff. We look forward to welcoming you back next time! God bless you too!Best regards,Y2 Residence Hotel

Majoituspaikan vastaus: Dear Valued Guest, Thank you so much for the recommendation! We're thrilled to hear you had a great experience, and we’d love to welcome you back anytime. Best Regards, Y2 Residence Hotel