Kingswood Hotel

Friendly and personal service,, nice place, good location,,, The staff were all very friendly and helpful and no request for assistance was a problem for them. The hotel is well situated, being close to shopping, transport, and the tourist sites. We would definitely stay there again.

Wonderful staff; humble, they made me and my partner feel a homely experience we were tired and stressed and needed this reception. Excellent food, enspiring atmosphere especially in the Ghandi restaurant the decorations takes you away from the daily pressures of life. Giving out a strong recommendation to stay here and unwind.

Please look to pay a little more and avoid making the same mistake as me and staying here. I have stayed in hotels across the world, some good and some bad. This has to be in the top 3 worst hotels I have ever stayed in. For starters there is a strange and horrible smell in the property and I had to wash everything I took with me, even things in the case I did not wear. The toilet had no toilet seat, bathroom was full of grime with a tiny sink you could not have a wash in. The bed was extremely uncomfortable and the covers I was unsure if they had even been changed from the last occupant. The tea making facilities were there but tea bags just left on the side. Not even in a bowl or anything. The place just echoed noise and even as a heavy sleeper I was woken many times from loud noises from inside the building and possibly kitchen downstairs. The only good thing I have to say is the food I had in the restaurant was good. But that was not enough to make up for the poor hotel.

I booked a last minute stay for myself and my 2 children before visiting Legoland today.. We arrived last night around 5pm and after entering our room I could of actually cried as I felt so awful letting my children stay in such a disgusting place. It was beyond the worst place I have ever stayed in. Absolutely shocking! The curtains were closed, it was dark and extremely warm. I will list just a few issues we had .. • Wardrobe door hanging off - very wobbly • 3 hangers in wardrobe just throw at the bottom • Walls filthy, ceiling yellow and cobwebs everywhere! • No kettle - just the stand • Opened biscuits • Filthy cups and saucer • A very loud dripping tap!! • Bath and sink both very unclean • Very dirty and dusty bathroom pipes and floor • Bedroom chairs heavily ripped • Bedroom windows would not open • Every drawer full of crumbs, dust - even one drawer contained a dirty tissue! One of the single beds was very stained. The carpet was disgusting, unclean, very very dirty - our feet were black! The TV was tiny and we had 3 remotes (only 1 worked for the TV - it also had NO back on it) My son lost a toy behind the dresser which the tv was on. We dragged it forward and I was almost sick at the sight. We left this morning at 8am to get breakfast before going to legoland so nobody was on the actual reception. I have tried emailing them but it keeps saying undelivered and there is also no answer when I have tried to call. I have taken around 30 photos and will be taking this matter further and reporting to trading standards Please please please do not stay here. Don't be fooled . We stayed due to the price being alot cheaper than other local hotels. I honestly wouldn't stay again even if it was free!!!!

It was the worst ever ever experience. The room was terribly dirty and dated. I was feeling discomfort when I tried to sleep. The mattress had some kind of wear which feels under the bed linen. I had skin irritation and could not sleep at all. After the first night I had very busy day and felt very tired so I had to book to stay somewhere else on my second night. I checked out without staying the second night I paid for. I called the lady from the reception and the manager in charge to show them the issues and explain them the situation. I offered a different room but was to late as I already had a very busy day ruined off and couldn’t risk again so I had to check out. I was explained to me that they don’t have cancellation policy on which I replied: I am not taking about cancellation, but refund as I did not receive the accommodation I paid for it. The response was to contact ***********. I do believe I should have my money refund!