Luksushotellit kohteessa Cancún

"Hotel is located at the north east point of Cancun strip, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service."

"This resort is moderately good, since it is a Hilton brand. All inclusive hotel, but you really can’t expect too much.All inclusive hotel is not including everything you wish.You should be looking for essentials, for example, the steak house only offers subpar steaks,if you want to get some extra, you could asked to pay more. That said, the Italian restaurant is pretty good, we enjoyed it. If you want to get more good dishes, you should make reservations as soon as possible when you check in.Overall we enjoyed our stay very much"

"We had a very good stay. While there was a disturbance in the the middle of the night, the hotel acted quickly to resolve the situation and compensate us for the issue. A special thanks to Wilberth at reception for his excellent service. He and the manager Alejandro clearly stood out with their attitude and hospitality, turning a negative experience into what is now a very positive one."

"I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach. 4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it. 5. The Wi-Fi was slow and unstable, which was inconvenient. 6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options."

"We are here on vacation. The facilities are great, but the service and management are terrible. 1. We booked an ocean-view room but were given a room with a roof view instead. The ocean view was completely blocked. We were told we couldn’t change the room because there were no available rooms. We had to stay in the roof-view room for one night until a proper ocean-view room became available the next day. No price difference was refunded, and we only received some snacks and a bottle of wine as compensation. 2. While we were sleeping in our room, a hotel staff member entered without our permission. This happened at 7 p.m., even though the room had already been cleaned in the morning and we did not hang a “cleaning required” sign on the door. We were extremely angry as this left us feeling shocked and unsafe. When we reported this to the front desk, they claimed that rooms are cleaned twice a day, which sounded strange since we’ve never encountered this policy at other hotels. We are unsure if this explanation was true. 3. The phone in our room was unable to connect to the front desk for three consecutive days. We reported the issue on the first day and were told it would be fixed, but it remained broken until we left. We never saw any maintenance staff come to repair it. Each time we needed to contact the front desk, we had to go downstairs."

"Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app. The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service. On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent. The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest. Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience."

"酒店位置不錯，步行去7字頭上的酒吧街30分鐘，步行去另一邊的購物城15分鐘，環境一流，私人沙灘無敵海景，而且陽台都正朝大海，服務人員熱情，不過餐廳比較少，吃來吃去就那幾間，酒店保養還可以，但確實年代比較老，房間大但設施一般，大堂每晚都有節目表演，另友情提醒下海一定一定一定塗滿厚厚防曬霜，不然你會很慘，加勒比的日光加海水會讓人皮開肉綻，酒店大堂有旅行社可以諮詢其他行程，整體而言酒店還是不錯的，性價比一流"

"I found the hotel to be dated. The food was really good the waiters in the restaurant were really nice. The view was amazing. However I forgot my glasses in the hotel. Sent an email and I eventually got a reply saying that they did not find my watch. I did not say I lost a watch. I still haven’t heard back since. Very disappointing."

"We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room."

"르블랑은 우리부부에게 오래도록 좋은기억으로 남을거에요. 니죽,하얏트 등등 여러곳을 지인들에게 추천받아 비교해보고 최종적으로 선택한 이유 중 하나는 한국 컨시어지분이 계시다는 것이었습니다. 멕시코가 많이 안전해졌다고는하나.. 혹시 모를 일들이 있기에, 도움이 필요 할 수 있을 방책으로 선택했고 이번 2주간의 긴 휴가에서 르블랑은 신의 한수였습니다. 르블랑 도착 전 툴룸에서 시간을 보냈고 에코프렌들리로 인기있는 아줄릭호텔에서 도난을 당한 사건.. 트립과 구글 리뷰를 살펴보니 왕왕있는 아줄릭 도난사건을 미처 파악하지 못 한 점이 정말 한스럽네요. 400만원이 넘는 피해를 보았고, .. 어떻게든 찾고자 노력했지만.. 멕시코는 영어대화가 어렵습니다. 경찰조차 영어를 쓰시는 분시 한분 계시지만 아주 어려웠습니다. 우리부부는 르블랑의 한국컨시어지분 김재하선생님의 도움으로 사건이 해결되진 못 했지만, 정신줄을 잡을 수 있었습니다. Jeha님이 없으셨으면 남은 바캉스의 일정들을 모두 망쳤을겁니다. 바쁜시간임에도 저희부부에게 집중해서 일처리들을 도와주셨고, 한국에 돌아와서도 안부를 챙겨 물어주시고 마음에 큰 위로를 주신 점.. 투숙객 손님에 대한 진정성에 깊은 감동을 받았습니다. 일의 해결순서도 매우 프로패셔널하셨으며, 호텔에서의 휴식과 모든 즐길거리들을 조리있게 설명해주셨습니다. 호텔 안밖으로의 스팟들과 팁, 심지어 포토존에서의 의상 셀렉 팁까지.^^ 무엇이 맛있고, 무얼 사는 것이 좋은지 등등 하나하나 사진까지 찾아 보여주셨습니다. 이런 분을 어디서 만날 수 있을까요. 매년 2번은 여행을하며 인생에 많은 부분을 여행에 초점을 두고 사는 딩크부부에게 처음이자 마지막일 귀인 재하님. 천국같았던 르블랑에서의 천사 컨시어지님♡ 올인크루시브는 이집트에서 즐겨본 적이 있습니다. 비교되지않을만큼, 르블랑은 우선 술이 참 남달리 훌륭했구요. 요리의 퀄리티 또한 뒤쳐지지않았습니다. 물론 좀 성의가 덜하다 싶은 것도 있긴했지만, 백가지 중 한개는 부족해야 인간미 있는 것이 아닐까요?^^ 몸이 지치시더라도 룸서비스보다는 곳곳의 레스토랑에서 즐기시길 추천드리구요. 클래스나 스파, 레이저쇼, 연주 등등 즐길거리들도 무척이나 다양합니다. 프라이빗 비치 또한 매우 청결하게 관리되어지고있습니다. 다른곳들과는 비교되기 때문에 어필 할 수 있는 강점이라 생각들고요, 칸쿤 뿐만 아닌 다른 곳곳에도 르블랑이 자리하길 바래봅니다. 신랑이 르블랑에서의 한달살이를 생각 할 정도로..ㅎㅎ 까다롭고 고지식한 한국남자가 르블랑 플렉스를 생각하니 두말하면 입이 아픈거지요.. 아직도 생생한 르블랑의 이모저모.. 를 다시 한 번 떠올리며..♡♡"